Event Sales & Services Coordinator

As an Event Sales & Services Coordinator, you’ll play a vital role in ensuring the success of both external client events and internal team initiatives. Your day-to-day will include assisting with event planning, coordinating with various departments, and supporting the execution of internal celebrations and activities that bring our team together.

• You'll work for the #1 city hotel in Canada!
• A competitive salary, starting from $59,000.00 per annum
• Complimentary meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

What you will be doing:

• Consistently offers professional, engaging and friendly service
• Prepare contracts, proposals and perform general office duties
• Assist with the coordination of projects, reports and plans
• Assist in qualifying leads, entering bookings in Opera and directing to the appropriate Event Sales & Services Manager
• Respond to sales leads and questions from clients on behalf of Director/Manager
• Build bookings in Opera to hold rooms and meeting space, ensuring accuracy
• Place amenity tickets as requested
• Create and distribute custom amenity cards for site inspections stay
• Regular sales office reception coverage, including answering sales hotline and managing RFP inbox
• Perform “Buddy Tasks” as needed from Regional Sales Managers and Coordinators at other properties, such as arranging site inspections and completing file turnover and distribution
• Send booking requests to in house reservations for site inspections & Fams
• Keep records of Managers/Directors monthly revenue booked and track activities completed
• Assist with preparation and follow-up of sales trips
• Assist with significant account marketing relationships
• Ensure a timely and efficient response to general inquiries received
• Coordinate with other departments within the hotel to ensure distribution of important information
• Assist with generating sales in group & event bookings
• Maintaining accurate and complete sales production records; prioritizing sales tasks based on revenue goals and deadlines
• Organizing and assist with conducting site inspections with clients and travel advisors and hosting FAMs
• Work very closely with various departments to ensure guests have a flawless stay and customize their special requests while meeting all brand standards
• Other duties as assigned

Your experience and skills include:

• Computer literacy is a must, preferably with knowledge of Microsoft Office programs and Opera
• 2 years’ experience in a Sales Office is an asset
• Minimum typing speed of 50 wpm is preferred
• Strong clerical skills with a demonstrated eye for detail
• Self-starter, strong initiative, ambitious, internally motivated
• Exceptional communication and interpersonal skills
• A passion for Guest Service and a desire to be a part of a driven team
• Hospitality/Hotel Administration Post Secondary degree or diploma will be an asset
• Ability to meet deadlines in a fast paced environment
• Team player with strong initiative

Your team and working environment:

• Working with a diverse and talented team of passionate individuals, in a luxury hotel environment
• A team dedicated to providing the best accommodation guest experience
• A team with outstanding attention to detail and is dedicated to delivering unparalleled customer service

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!