EN - Reservation Agent

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:

- Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail

-Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Hotel. (LQA audit)

- Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments

 -Accurately recording all required reservation information in the Central Reservations System (RASAWEB) and/or the Property Management System (Property Manager)     

- Reviewing and update reservations interfacing between the CRS and PMS

- Ensuring reservation confirmations are issued promptly and accurately

- Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues

- To monitor and track special promotions and communicate information to various operational departments

- To ensure all reports and confirmation letters are filed on a daily basis

- Attend weekly Reservations department meetings, daily meetings and trainings;

- To immediately inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;

- To comply with the requirements for appearance (grooming) provided by the rules;

- Understand and adhere to all departmental guidelines and policies;

- To report any technical problems and necessary needs in the work process immediately to the direct manager;

- To perform other tasks determined by the direct manager;

- To assist the work of other employees of the department;

- Prepare and submit all reports directly to the manager during the period of duty;

Your experience and skills include:

• Higher education
• Experience in the relevant position (preferred)
• Computer literate in Microsoft Window applications and  relevant computer applications required 
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must posses Professional téléphone étiquette and have an excellent command of the English, Azerbaijani, Russian langages
• Strong team player who can work independently in a fast paced environment         

Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities