Duty Manager

The latest addition in the Accor portfolio, The Clarence Hotel Sydney, will be part of the Handwritten Collection later this year. Clarence opened before NYE with a real buzz in its central Sydney CBD location near Wynyard, Pitt st Mall, Barangaroo and Darling Harbour. Clarence is in the funky part of town, where the buildings operate large business deals by day, and the nightlife is a plethora of hidden bars and laneways of entertainment. The Clarence Hotel Sydney has opened it's 50 hotel rooms and gym and stage two shall see a Mediterranean restaurant and bar.

There is a unique opportunity for an experienced hotel management professional to join our Front Office team as Assistant Manager / Duty Manager on a full-time basis.

Reporting to our Front Office Manager and with a hands-on approach, you as the Duty Manager will manage the Front Office operations across all duties of reception, reservations, telephones during your shift, while creating memorable and unique experiences for the guests visiting the Hotel.

We encourage you to bring the ‘real you’ each and every day and connect with our guests and our people. You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits. #WeAreHeartists

Benefits, Rewards, Motivations

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all VIP’s, Members and special guests and their requests to and their needs are met and loyalty is maintained.

• Accor tenure is considered highly. 
• Opera Cloud is considered highly. 
• Guest obsessed and service minded.
• Proven negotiation & conflict resolution skills.
• Desire to coach and develop Front Office hotel professionals.
• Relevant experience in similar roles with a proven success record.
• Strong leadership with the ability to work collaboratively with other leaders in the business.
• Excellent communication skills with fluency in English.
• A high standard of grooming and presentation.
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays and overnight.

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full AU working rights are required for this role.