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, Melbourne, Australia

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REF29497X

Duty Manager

Region

Global Shared Platform


Company Description

Work Your Way to Albert Park
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The benefits:

  • Work Your Way to one of Accor’s largest and well known Conference & Events hotels in Australia
  • Extensive accommodation and food & beverage benefits (globally)
  • Daily meals provided
  • Free onsite parking
  • Weekly dry cleaning allowance 

Job Description

We are looking for an experienced Duty Manager to join the Front Office team at Pullman & Mercure Melbourne Albert Park. Reporting to the Front Office Manager, you will: 

  • Lead a shift of front office professionals, including our overnight team, ensuring our guest experience is at the forefront at all times
  • Assist in developing, implementing and maintaining procedures for the front office department and fostering a focus on guest engagement
  • Assist with the management of the team including training and development, ensuring the team’s success
  • Handle complex guest queries and feedback
  • Have the ability to work a rotating roster, including overnight, weekends and public holidays

Qualifications

About you

  • Previous experience in a similar role with proven success
  • Excellent time management skills
  • Strong communication and customer service skills
  • Desire to grow your skills and progress your managerial experience
  • Ability to work autonomously when leading the overnight team
  • Previous experience with a PMS (Opera experience will be highly regarded)
  • Reliability & flexibility to work a rotating roster 
  • Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain)

Additional Information

Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.

Current Australian working rights are required for your application to be considered.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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