Duty Manager

Primary Responsibilities 
•    Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.
•    Responsible for Reception, Concierge operations, Hospitality and Cashier.
•    Liaise with different departments for smooth and coordinated work.
•    Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
•    Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management
•    Adhere to the Standard Operating Procedures & policies.
•    Check outstanding of in-house guests on a daily basis.
•    To check whether the following records are kept in order and up to date.
•    “C” forms
•    Reception / Information Log Book       
•    Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
•    Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
•    Ensure that newspapers and parcels are delivered in the rooms without delay.
•    To be readily available at all times to deal with problems or complaints.
•    Ensure effective and speedy check-in & check-out facilities.
•    Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
•    Conduct briefing for concierge and Front Office Assistants.

Knowledge and Experience
•    Diploma in Tourism / Hospitality Management 
•    Minimum 2 years of relevant experience in a similar capacity 
•    Excellent reading, writing and oral proficiency in English language
•    Ability to speak other languages and basic understanding of local languages will be an advantage
•    Good working knowledge of MS Excel, Word, & PowerPoint

Competencies
•    Strong leadership, interpersonal and training skills
•    Results and service oriented with an eye for details
•    Ability to multi-task, work well in stressful & high-pressure situations
•    A team player & builder