Duty Manager

Grand Mercure Vadodara Surya Palace, a premier hotel boasting 146 luxurious rooms and a prime location at the heart of city. Grand Mercure Vadodara Surya Palace is Accor's first luxury business hotel in the heart of Vadodara. The hotel boasts of the largest number of rooms and flexible banquet space of up to 19,000 sq. ft. totally with multiple breakout halls. The Grand Mercure Vadodara Surya Palace hotel is ideal for big weddings and corporate events and conferences alike. The hotel is a mere 2 min drive from the railway station and 10 min drive from the airport. The world's tallest statue - Statue of Unity is a 90 min drive. UNESCO site - Champaner is 50km. The hotel is strategically located at Sayajigunj & is well connected with major industrial zones in Halol, Savli, Makarpura, Jambusar, Karjan, Nandesari. UNESCO world heritage site - Champaner & Pavagadh is 50km and Laxmi Vilas Palace is a 5 min. drive. Street shopping areas like Juna bazaar and Khanderao market within a close drive from the hotel. Well-known hospitals like Sterling, HCG Cancer Centre, Sunshine Global, Baroda Heart and others are within 15 mins driving distance from the hotel.

For More details please visit : Hotel in Vadodara - Grand Mercure Vadodara Surya Palace - ALL (accor.com)

Your responsibilities will include:

• Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area
• Supervision, support and training of Front Office team members to ensure standards and procedures are followed
• Ensuring that all company and department policies and procedures are followed
• Promptly handling guest complaints and feedback in a professional manner
• Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required
• Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met
• Encourage and foster an environment of open communication across departments

Knowledge and Experience

• Degree in Hotel Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages will be an advantage
• Good working knowledge of MS Excel, Word, PowerPoint and Opera Cloud

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times