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Fairmont Bab Al Bahr - Abu Dhabi, Abu Dhabi, United Arab Emirates

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REF35483D

Doorman

Region

Luxury & Lifestyle


Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.


Job Description

  • Ensure that driveway is free from any obstruction
  • Welcomes every guest entering the hotel (Arrivals & non-in house)
  • Ensures that guests are greeted at the car within 30 seconds of the vehicles pulling onto the driveway
  • Remains observant and responds to each guest who passes through the front entrances of the hotel
  • Ensures that other guests are acknowledged while engaged with other guests
  • Ensures that guests leaving the hotel are attended to and offered assistance
  • Opens car doors and extends a warm and pleasant greeting to guests
  • Maintains eye contact with guests at all time. (Observe 5X10 foot rule)
  • Follow all applicable Occupational Health and Safety regulations
  • Attempt to open all doors for incoming and outgoing guests
  • Gives clear directions for guest to retrieve car when issuing valet ticket if the car is to be valet parked
  • Report suspicious people or behavior to security personnel
  • Ensure that the driveway is not congested
  • Be aware of the circumstances surrounding each vehicle on the driveway
  • Share important information relating to the driveway with all members of the team
  • Ensure that all guests are assisted quickly and efficiently
  • Greet all guests courteously, using the guest’s name whenever possible
  • Possess a sound understanding of all department operations
  • Arrange taxi transport for all guests who require it
  • Ensure that the hotel holds keys for each vehicle parked on the driveway
  • Maintain a perpetual presence on the driveway throughout the hours of the shift
  • Be assertive, yet polite to guests wanting to park on the driveway
  • Be an ambassador for the hotel by providing an excellent first impression of the hotel to the guest
  • Be willing to share ideas with the Bell Captains of how to improve our service to our guests
  • Attend shift briefing at start of shift in order to keep up-to-date with happenings in the hotel
  • Follow all procedures as outlined in the Fairmont Code of Ethics booklet
  • Work closely with the Bell Persons, providing accurate information with regards to guests’ room numbers
  • Assist the Housekeeping department by maintaining the cleanliness of the hotel driveway
  • Perform other duties as requested by management

Qualifications

  • Passion for Guest Service
  • Previous experience in the position is an asset, although not a prerequisite
  • Should possess the ability to work fast and efficiently under pressure
  • Should have a strong personality in order to be assertive when controlling traffic on the driveway
  • Must have the ability to manage several tasks simultaneously
  • Should be physically fit in order to lift and move luggage
  • Should have a good knowledge of the hotel and Abu dhabi, as well as current events
  • Good English skills essential (verbal and written). 
  • Must be flexible in terms of working hours
  • Should be guest-orientated

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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