Director of VIP Services

Join Sofitel Noosa Pacific Resort today! 

Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

Our Director of VIP Services is responsible for elevating the luxury experience within our resort, ensuring guest needs are not just met, but exceeded. The role is a key point of contact for guests arriving and departing the hotel, liaising with guests and fast tracking their service requirements.

You will actively;

• Create exceptional Guest Experiences across the Resort.
• Provide a sense of welcome and departure to all guests, mainly for VIP guests, regular guests, long stay guests, service recovery guests, Club members and members of other Accor marketing programs, and guests celebrating special occasions by maintaining a contact point to assist them during their stay.
• Coordinate the contact of all guests prior to arrival to arrange special requirements for their upcoming stay.
• Be conversant with daily VIP guest movements and work with relevant departments to ensure smooth guest transition and recognition.
• Active involvement in VIP networking functions and resort events.
• Create quality awareness and communicate quality requirements, policies and procedures to all process owners within the resort.

Our ideal candidate will possess:

• At least 5 years proven experience within a hotel/resort environment or in a similar role in an alternate industry. 
• A passion for delivering luxury experiences with exceptional attention to detail
• Possess a strong background in Front Office procedures and Opera PMS
• Strong working knowledge of Microsoft Outlook and Microsoft Office.
• Experience leading a team and collaborating across teams to achieve desired outcomes.

Our Benefits: 

We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide! 

• Work Your Way with flexible rotating rosters
• Complimentary Daily Continental Breakfast 
• Complimentary Fortnightly Lunches
• 30% discount off your food & beverage at Accor properties worldwide 
• Generous Accommodation discounts at Accor properties worldwide
• Industry-renowned Accor Hotels Academy Professional Training and Development
• Accor 10 weeks paid parental leave
• Be part of a global team of hospitality professionals 
• Rewarding work environment with a dedicated Leadership team 
• Work, travel and promotion opportunities across the Accor Brand 

If you are looking to further your career in a luxury hotel, apply today!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Accor is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings. 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS