1. Tiempo completo
  2. Permanente
  3. Spa & Recreación
  4. ACCOR


Pullman New Delhi Aerocity, New Delhi, India



Director of Spa & Wellness



Job Description

  • Financial-
  • Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
  • Prepares daily, weekly, monthly and annual budget/ forecasts and marketing plans in conjunction with the Delegate General Manager.
  • Monitors all costs and recommends/implements measures to control them in accordance with the annual budget.
  • Ensures that the Department's operational budget is in line and that all costs are strictly controlled.
  • Monthly report to G.M. by the 10th day of each month. Creates employee payroll and productivity reports each month
  • Controls and supervises stock take on a monthly bases
  • Administer staff and client scheduling for maximum revenue generation and profitability.
  • Operational –

  • Ensures through effective supervision that all services offered in the Spa & Fitness Centre are always available and carried out with the utmost efficiency and courtesy as per the Spa Experience Programme.
  • Ensure the Spa and fitness facility operates successfully and are individually profitable in accordance with the standard of the hotel
  • Ensure the entire spa meets and exceeds the Spa Experience Programme standards
  • Ensure that all therapy, treatment package and rooms are blocked according to the treatment time and preference of the guest.
  • Conduct weekly walk through of the facility with housekeeping and engineering to ensure the area, equipment and facility is in 100% working order
  • To review and improve as necessary the operational procedure for the spa and gym facilities
  • Ensure manning and facility utilization are maximized
  • Ensure the spa team is aware of monthly budget and individual retail and service targets
  • Conduct spot checks on stock levels to ensure stock is secure and tightly controlled
  • Maintains a high profile within the Spa & Fitness Centre by becoming involved with the activities, becoming a model of fitness and health.
  • Customer Service-

  • Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Spa services, whilst following up with prompt feedback.
  • Personally verify that all guests are receiving the best possible service in line with the “Spa Experience Programme” and the hotel standards
  • Ensure she/he is has high visibility and on the floor of the facility throughout the day
  • Awareness of all current promotions, policy changes and memorandums.
  • Ensure through knowledge of all hotel outlets, departments and competitors by all spa staff
  • Ensure guest history is updated at all times
  • Implementing guest recognition programme and maintain a relevant guest database
  • Ensure staff maintains timing in relation to treatments to avoid any unnecessary delays.
  • Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
  • Marketing-

  • Greets VIP guests/Press and potential members personally.
  • Attends function, promotions for and on behalf of the Spa & Fitness Centre as when necessary.
  • Maintaining a high profile within the local spa industry
  • Creating necessary promotions to yield manage the Spa peaks and trophs
  • Analyzing the spa consumer, ensuring we have the appropriate promotions are on offer
  • Working with the Product Houses for product launch and press launches
  • Cross promotions with other departments maximize the awareness of the spa
  • Ensure all collateral is in keeping with Pullman standards
  • Co-ordinate with the DOM on associations with credit cards, airlines, corporate accounts.
  • General Duty-

  • Ensure all spa employees are fully aware of the Spa Experience Programme
  • Ensure all spa employees complete their personal syllabus training programme
  • Ensures the employees report for duty punctually wearing the correct uniform and nametag at all times.
  • Ensure that all employees adhere to the established standards of hygiene and grooming
  • Assists in the building of efficient Management and employee teams by taking an active interest in their welfare, safety, training and development.
  • Arrange and supervise bi monthly training seasons of spa treatments
  • Ensures that all employees have a complete understanding of the hotel's policy and procedures.
  • Conducts annual Performance Development Discussions with employees, supports them in their professional development goals.
  • Interviews new potential employees in liaison with the Human Resources Department.



La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.


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