Director of Food & Beverage

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

The Director of Food & Beverage at Raffles Jakarta is a visionary hospitality leader responsible for shaping and delivering an exceptional culinary and service journey across all outlets, including restaurants, bars, banquets, and in-room dining. This role requires a balance of operational excellence, commercial acumen, and people-centered leadership, ensuring that every guest experience reflects warmth, sophistication, and the timeless elegance of the Raffles brand. The Director will inspire and develop teams, implement robust operating standards, drive business performance through innovative concepts and strategic revenue management, and uphold the highest levels of food safety, hygiene, and service quality. With a global perspective and sensitivity to local culture, the successful candidate will leverage data, insights, and modern technology to enhance operational efficiency, foster a culture of belonging and growth, and position Raffles Jakarta as a preferred destination for both hotel guests and the local community.

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field; advanced certifications or training in Food & Beverage, Culinary Arts, or Luxury Hospitality Management are an advantage.
   
• F&B Leadership Experience: Extensive senior leadership experience in Food & Beverage operations within upscale or luxury hotels or resorts, managing complex, multi-outlet operations and large, diverse teams.
   
• Operational and Service Excellence: Proven track record in implementing service rituals, SOPs, quality standards, and operational processes aligned with luxury hospitality expectations.
   
• Culinary and Beverage Expertise: Deep passion and knowledge of culinary arts, beverage programs, and refined service standards, with the ability to inspire and elevate team performance.
   
• Commercial and Strategic Acumen: Strong understanding of market trends, revenue management, pricing strategies, and financial stewardship to drive profitable business performance.
   
• Global Perspective with Local Sensitivity: Experience working in international hospitality environments, cross-cultural teams, or global luxury brands, with the ability to adapt best practices to local culture and guest expectations.
   
• Digital Fluency and Innovation: Proficiency in hospitality technologies, productivity tools, and digital platforms, with curiosity and adaptability in leveraging digital innovation, including AI applications, to enhance efficiency and guest experiences.
   
• Team Leadership and Development: Ability to inspire, mentor, and develop teams, fostering a culture of belonging, growth, and accountability.
   
• Communication and Collaboration: Excellent verbal and written communication skills in English and Indonesian; additional languages are an advantage. Able to collaborate effectively across departments and with stakeholders.
   
• Analytical and Data-Informed Decision-Making: Strong analytical skills to interpret financial results, operational KPIs, guest feedback, and reputation metrics, translating insights into actionable strategies.
   
• Professionalism and Integrity: Demonstrates humility, emotional intelligence, authenticity, and ethical leadership.
   
• Work Eligibility: Legally eligible to work in Indonesia.