Director, Fairmont Gold & Luxury Experience

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

The Director of Fairmont Gold is responsible for ensuring the smooth and efficient operation of all aspects our Fairmont Gold department, consistently achieving exemplary guest service across all 94 rooms, check-in desk and luxury lounge on the Fairmont Gold floor.

Competitive Salary: 

$78,000 - $84,000 gross annually, based on previous experience and education

Job Duties Include:

• Lead the Fairmont Gold team of Assistant Managers, Supervisors, Captains and Attendants to maintain service excellence across the whole of our luxury VIP department, through check-in, concierge, food & beverage and rooms
• Reviewing Fairmont Gold reservations to ensure all guest requests are met
• Control the Fairmont Gold room inventory including upgrades, up sells, out of order rooms, sell outs, preventative maintenance and special room projects
• Build a strong working relationship with the Front Office and Housekeeping departments to sell and promote Fairmont Gold within the hotel
• Work with the Culinary Team to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
• Take ownership of all capital and special projects specific to Fairmont Gold
• Create new initiatives that will surprise and delight our Guests providing that special touch expected when staying on Fairmont Gold
• Maintain and provide clear, concise, and accurate information to guests about attractions, dining, special events, and other available services
• Maintain and report deficiencies in the department and knowledge of all safety and emergency procedures
• Supervise all contributing Colleagues who provide services to the Fairmont Gold area to ensure that the appropriate service levels are provided and achieved at all times
• Maintain financial accountability with labor costs and departmental expenses
• Handle and resolve guest’s complaints, including follow up in a timely manner and proper communication in the daily log

• Previous experience managing a large hotel department for 3+ years
• A minimum of 2 years in a 4-diamond hotel, with concierge experience an asset
• Diploma or Degree in Hospitality Management is an asset
• Must be able to inspire a team to achieve the ultimate luxury experience
• Must have a proven record of exceeding guest expectations and commitment to guest service

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: At Fairmont Chateau Whistler, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cwr.careers@fairmont.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)