Conference & Groups Executive

At Mercure London Bridge, our mission is simple: to create memorable moments for our guests by connecting hearts from arrival to farewell. Whether you are looking for a job, a career, or a calling, we have something for you!

We are looking for a Conference & Groups Sales Executive to join our team. In this role, you will be responsible for managing conference & groups bookings, ensuring the seamless coordination of events & groups services, and providing excellent customer support.

Main Responsibilities

• Respond promptly to all group and conference inquiries via email, phone, or online platforms within specified timelines.
• Qualify and assess client needs to provide tailored proposals and solutions.
• Prepare and send detailed proposals and contracts for group and conference bookings
• Convert inquiries into confirmed bookings by showcasing the hotel's facilities, services, and added value.
• Actively upsell and cross-sell hotel services to maximize revenue.
• Achieve and exceed set sales targets for group and conference bookings.
• Develop and maintain strong relationships with new and existing clients, ensuring repeat business.
• Act as a point of contact for clients throughout the planning and execution phases of their event.
• Conduct site inspections with prospective clients, showcasing the venue's features and services.
• Collaborate closely with the front office, operations, and food & beverage teams to ensure seamless execution of group bookings and conferences.
• Share client expectations, event details, and special requirements with relevant departments to ensure smooth delivery.
• Manage and input all group and conference reservations in the hotel’s booking system.
• Ensure all contracts, rooming lists, and event details are accurate and up to date.
• Manage group blocks, monitor pick-up, and release any unsold inventory to maximize room availability.
• Conduct post-event feedback with clients to gauge satisfaction and identify areas for improvement.
• Assist with billing and account reconciliation after the completion of events and group stays.
• Keep up to date with competitor offerings, pricing, and market trends to position the hotel effectively in the marketplace.
• Participate in regular sales meetings to discuss performance, targets, and strategies.
• Prepare and submit weekly and monthly sales reports to management, detailing confirmed business, pipeline, and key performance indicators (KPIs).
• Promote the hotel’s brand and maintain excellent public relations with external partners, clients, and agencies.
• Other duties as requested such as Individual Reservations, Reception or Accounts/Admin cover

What do you get from us?

• Competitive salary
• Pension Scheme
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;

Why Join Us? As part of the team, you will enjoy…

• Free night stays in our UK hotels and 50% discount in any Accor restaurant (T&Cs apply)
• Discounted hotel rates globally across Accor Hotels
• Access to continuous learning and development through our Accor Academy
• Support for your professional and personal wellbeing
• Opportunities for growth in over 5,000 hotels across 100+ countries
• A chance to contribute to initiatives for a more inclusive and sustainable world
• A positive, inclusive work environment where your individuality is celebrated

At Mercure London Bridge, you will be part of a close-knit team where your initiative is valued, and you have the freedom to be yourself. The atmosphere is collaborative, and you will have the opportunity to grow through training, rewards, and recognition.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/

Ready to Make Memorable Moments? Apply Today!

Information on the processing of your personal data

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.

Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.