Colleague Concierge (Seasonal, Mar - Sept or April - Oct)

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Colleague Concierge (Seasonal, Mar - Sept or April - Oct)

The position is responsible for uplifting and maintaining the colleague moral and lifestyle on property, while completing daily administrative tasks at the Colleague Concierge Desk. This position requires a personable and enterprising individual who can provide a high level of service to all Colleagues by communicating information, assisting with inquiries, and welcoming new colleagues to property

Starting Rate of Pay: $19.60/hr CAD

Your Job Duties Include: 

• Servicing the Colleague Concierge Desk by receiving and directing communications and enquiries from colleagues via face to face, phone, or electronic interactions.
• Daily distribution and upkeep of colleague uniform inventory. Including coordinating with the Laundry Department, in-house tailor, and 3rd party businesses to ensure all uniforms are up to Fairmont standards.
• Daily organization and distribution of personal colleague mail, including regular audits and maintenance of records in accordance with existing policies.          
• Actioning the colleague pre-arrival and welcome process, including but not limited to communicating with and greeting all incoming colleagues, issuing uniforms, and processing all necessary housing paperwork
• Communicate with Colleague Services to ensure that all tenant concerns are addressed in a prompt and efficient manner.

• Liaise with T&C and Security to communicate colleague concerns and address matters of rules and regulations
• Other duties as assigned

Your experience and skills include:

• Previous customer related experience is an asset
• Valid Alberta driver’s license is a requirement
• Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred
• Previous relevant experience with a demonstrated track record of delivering professional, amicable, and engaging service.
• Knowledge of Canva Design Suite an asset
• Knowledge of social media platforms an asset

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation assistance provided 
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com  

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