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Fairmont Dubai, Dubai, United Arab Emirates

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REF34375K

Cluster Reservations Supervisor

Region

Luxury & Lifestyle


Job Description

Reporting to the Cluster Director of Revenue, responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional, friendly and engaging service
  • Book and enter room reservation requests using the Property Management System
  • Enter rooming lists while ensuring accuracy, as required
  • Update reservations ensuring a flawless check in and check out process
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Ensure PMS maintenance is executed accurately and in a timely manner such as room rate, room types, etc…
  • Send out morning reports with daily pick-up, Reservations Made Yesterday, etc…
  • Conduct a daily check of Reservations Made Yesterday
  • Keep Online Travel Agencies bookings and extranet in check
  • Audit and process Travel Agencies commissions in a timely manner
  • Check daily the cancellation and no show report and liaise with Front Office to process charges
  • Liaise with Sales and other departments as required
  • Answer telephone and email inquiries in a timely manner
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned

Qualifications

  • Previous customer related experience required
  • Previous Property Manager System experience preferred
  • Previous Reservation experiences for 2 years is required
  • Computer literate in Microsoft Window applications required
  • Must be able to type 25 words per minute
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Luxury hotel sales experience, having had varied market mix experience

Additional Information

Visa Requirements: 

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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