Cluster Operation Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

As the Operations Manager, you will report directly to the Cluster General Manager and oversee the daily operations of  Cluster Hotels, with a focus on rooms department and guiding the food & beverage department.  Your role will be pivotal in ensuring the highest level of guest satisfaction.

• Provide timely and thoughtful guidance, coaching, leadership and expert support to all departments.
• Oversee the daily operations of the hotel, focusing on Rooms department.
• Ensure consistent compliance with hotel policies and outstanding, intuitive guest service while maximizing departmental profits.
• Proactively and thoughtfully anticipate and prevent negative guest experiences through training; communication; planning and organizing.
• Resolve any guest complaints, handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner.
• Ensure compliance of company’s hotel policies, SOP’s and any applicable laws and regulations.
• Understand the importance of Guest Reviews on sites such as TripAdvisor, Expedia, Booking.com & Google Reviews, whilst replying in a timely manner.
• Manage guest communication for pre-arrival, in-house and post-departure via the communication tools.

• Bachelor Degree in Hotel Management
• Minimum 3-years as Rooms Division Manager
• Accor experience is mandatory
• Ability to build trust and relationships with all levels of employees.
• Self-motivated, decisive, responsible and driven to achieve goals.
• Strong interpersonal skills, exceptional oral and written communication skills are essential.
• Ability to think independently, possess good judgement, proven problem-solving skills and effective decision-making skills.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.