Club Lounge Attendant

Join us at our unique property, Sheraton Suites Calgary Eau Claire - managed by Accor under the Fairmont brand and operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one and other on a daily basis.

Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary's Urban Resort.

What is in it for you:

• Employee benefit card offering discounted rates in Accor & Marriott worldwide
• Competitive benefit program, including medical, dental, vision, retirement savings, and an employee & family assistance program
• Duty meals in on-site Staff Cafeteria, as well as access to Employee Assistance/Wellness Program
• Food & Beverage discounts at Sheraton Suites Calgary Eau Claire & Fairmont Palliser
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

Sheraton Club Lounge takes comfort to the next level! The personalized service provided as you serve them in our private lounge at Sheraton Suites Calgary Eau Claire, will show them that you truly care. The experience and the memories you make for our Guests as a Club Lounge Attendant will create a sense of loyalty that will ensure their return.

What you will be doing:

• Consistently offer a professional and friendly greeting, and provide engaging & exceptional service
• Responsible for the set up and break down of all food and beverage presentations in the lounge (breakfast, coffee/tea service, bar service and canapés)
• Assist guests regarding food and beverage menu items. Have knowledge of all menu items, garnishes, contents and preparation methods
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
• Clearing dishes from guest tables and ensuring cleanliness of the lounge and services areas
  Identify guest preferences and act on them to develop and maintain strong guest relationships to ensure loyalty
• Create strong relationships with other departments
• Responsible for In-Suite Dining deliveries
• Follow all policies, procedures and service standards, including health & safety and food handling procedures

Your experience and skills include:

• Previous customer service experience is required, with previous food & beverage experience preferred 
• Must hold valid Alberta ProServe certification
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Must enjoy working in a team environment and be Health & Safety Conscious 
• Must have excellent communication skills and be committed to providing excellent guest service
• Ability to work a variety of shifts, including evenings, weekends and holidays

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. 

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Trust, Innovation, Guest Passion,  Sustainable Performance and Spirit of Conquest; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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