Catering Events Manager

Join us at our unique property, Sheraton Suites Calgary Eau Claire - managed by Accor under the Fairmont brand and operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one and other on a daily basis.

Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary's Urban Resort.

What is in it for you:

• Employee benefit card offering discounted rates in Accor & Marriott worldwide for you and your family
• Competitive benefit program, including medical, dental, vision, retirement savings, and an employee & family assistance program
• Duty meals in on-site Staff Cafeteria, as well as access to Employee Assistance/Wellness Program
• Food & Beverage discounts at Sheraton Suites Calgary Eau Claire & Fairmont Palliser
• Learning programs through our Academies designed to sharpen your skills
• Career development opportunities with national and international promotion opportunities

Through your passion and motivation, you will sell and create memorable experiences for our social guests. You are professional and knowledgeable about our property, and you build strong relationships cross the hotel while creating bonds with your guests. 

What you will be doing:

• Consistently offer professional, friendly and engaging service, while ensuring prompt and courteous service is provided to both internal and external contacts.
• Create, maintain and manage positive and strong relationships with all guests, vendors, departments, colleagues.
• Organize and conduct site visits and planning meetings in a professional manner that addresses the needs of the weddings, galas, social events, while showcasing our hotel and offerings.
• Solicit and engage with new business/clients, while maintaining existing relationships and capturing rebookings for galas, fundraisers, holiday parties and social events.
• Confirm and review guestroom requirements and event/function details with clients in advance of arrival, while creating internal communication for this information including group resumes, banquet event orders and rooming lists.
• Create strong relationships across various departments, including Front Office, Culinary, Housekeeping, Audio Visual, etc., while ensuring information is accurately communicated and operational requirements are accounted for.
• Manage on-site programming and events/functions group based on provided information/schedule.
• Ensure all group, meeting and event information is added to various internal systems with accuracy.
• Participate in tradeshows, conventions and promotional events.
• Manage billing, deposits and payments as required.

Your experience and skills include:

• Previous wedding and catering/sales experience, with at least 3 years' experience, in a similar setting is required
• Diploma/degree in a related field is an asset
• Computer literate with Microsoft Office applications is required and prior experience with property management systems is an asset
• Exceptional interpersonal skills, both written and verbal is essential, with the ability to build relationships and rapport seamlessly
• Proven ability to problem solve, interact with many moving parts and interact with various areas throughout the hotel
• Demonstrated customer service skills with the ability to focus attention on guest needs while remaining calm and professional at all times
• Ability to work well under pressure while handling short lead times when necessary
• High attention to detail to ensure accuracy at all times
• Ability to work a variety of shifts and days of the week, including evenings and weekends

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. 

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Trust, Innovation, Guest Passion,  Sustainable Performance and Spirit of Conquest; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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