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  1. Tiempo completo
  2. Permanente
  3. FAIRMONT
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Fairmont Amman, Amman, Jordan

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REF33594I

Butler

Region

Luxury & Lifestyle


Job Description

We are looking for an experienced Butler, who will play a vital role in overseeing the daily operations, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. Guides and inspires the others through examples, innovative-thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and residents.

 

Responsibilities and essential job functions include but are not limited to the following:    

 

  • Greet all arriving guests and offer a detailed orientation of their Rooms and its facilities. 

  • Establish good public relations with all guests

  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests

  • Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up

  • Always transmits guest requests and preferences accurately to the team

  • Receives, records, and distributes various reports via the Opera system

 

  • Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items. 

  • Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay. 

  • Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary. 

  • Ensures all the residents receive prompt and courteous service 

  • Assist guest with room and local information; make bookings and reservations as required by guest. 

  • Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance. 

  • Practices up-selling of the hotel products and facilities. 

  • Fully understands the difference of guest levels (VIP) 

  • Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. 

  • Follows all policies and procedures ascertained by the hotel.  

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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