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The Rimrock Resort Hotel Banff, Banff, Canada

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REF35735E

Bellhop

Region

Luxury & Lifestyle


Company Description

At The Rimrock, it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities


Job Description

As the first and last impression for our guests, Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service.  The Bellhop is responsible for assisting with luggage, parking, shuttle driving and room deliveries, striving to exceed guests’ expectations.

Duties and Responsibilities

  • Genuinely and positively interact with guests at every opportunity.
  • Greet guests upon arrival and open doors.
  • Provide directions for parking and control in-coming and out-going traffic.
  • Valet park cars and retrieve cars as per request, with diligence and care.
  • Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice.
  • Assist guests in arranging for transportation services.
  • Store luggage for guests and correctly identify stored bags.
  • Assist guests with transporting luggage or bring baggage up to guests’ rooms and retrieve them when requested.
  • Deliver housekeeping items and packages to guest rooms or respective departments.
  • Provide information regarding the Hotel, its layout, and services.
  • Provide information on Banff, Banff National Park, and local activities and dining options.

Qualifications

  • Able to meet the physical demands of the position
  • Must have a valid driver's license equivalent to Alberta Class 5 and clean driver's abstract
  • Must obtain an Alberta Class 4 driver's license within a specified time period
  • Must be available to work flexible hours including late night and early morning shifts on rotation
  • Must be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmission
  • Previous guest services or bell desk experience preferred 
  • Customer-service oriented with excellent communication skills
  • Demonstrates a professional, friendly personality in person and over the phone
  • Capable of managing multiple tasks at once while maintaining high quality work
  • Computer literate with working knowledge of Microsoft Word, Excel, and Outlook

Additional Information

  • Complimentary meal in our staff cafeteria each shift
  • Access to Employee Travel Program
  • Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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