Barback, The Savoy

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title: Bar-Back

Department: Food & Beverage

Inspired & Supported by: Bar Supervisor and Bar Manager

Salary: £30,750 (including service charge)

About the American Bar

The American Bar is the longest surviving cocktail bar in London and one of the most renowned in the world. Serving classics with a twist, new and vintage creations – the American Bar is an icon in cocktail history and has played host to legendary bartenders – historic figures such as Harry Craddock, author of The Savoy Cocktail Book, and Ada ‘Coley’ Coleman and now you. The American Bar first opened in 1893 and has since served countless well-known faces, from Winston Churchill to Ernest Hemingway. It remains at the forefront of the industry, winning World’s Best Bar at Tales of the Cocktail Spirited Awards 2018 and World’s 50 Best Bars 2017.

It is led by award winning Head Bartender Chelsie Bailey and Bar Manager Andrea Di Chiara.

About the Beaufort Bar

The dramatic jet-black and gold décor of the Beaufort Bar provides the perfect setting for glamour and luxury.  It is the hidden gem in the hotel with a discreet entrance and a cool late night vibe. Open from Thursday to Saturday nights, with a DJ playing sultry tunes after dark, the Beaufort Bar is the most charismatic of London locations to enjoy creative cocktails, prestige spirits and rare vintages. The Beaufort Bar’s menu, takes guests on a journey across centuries and through flavours. Focusing on the finest wines and Champagnes, with cocktails created to evoke the very specific flavour bouquets of the Champagne region and a luxurious bar dining menu, Nocturne creates a night-time world of seduction and indulgence.

It is led by Bar Manager Markus Basset.

Your purpose will be:

The Bar-Back will provide prompt, courteous and efficient food and beverage service in a luxury 5-star brand inspired hotel bar/lounge where attention to detail is key

You will be accountable for:

• Carry out specific tasks for Bar Back to ensure smooth running of the bar.
• To attend to all guest requests, being constantly aware of anticipating guest’s needs and to remain in the restaurant at all times during service.
• To produce drinks orders accurately and in timely fashion meeting service essentials timings.
• Help to ensure the smooth running of all guests requirements and needs on each table.
• To provide assistance to in all areas of the restaurants
• To attend to all guest requests, being constantly aware of anticipating guests’ needs and to remain in the restaurant at all times during service.
• To effectively manage your time and productivity whilst at work.
• To ensure a clean stocked bar for a smooth running of the bar areas.
• To ensure a clean fridges for a smooth running service.
• To prepare appropriate mise-en-place, glasses, garnishes.
• To clean and vacuum in and around the restaurant areas as required and directed by the manager on duty.
• To keep a high Standard of personal hygiene and appearance.
• To approach the guest in the correct manner as laid out by Fairmont Standards.
• To use the guests name whenever possible, in accordance with Fairmont Standards.
• To have full knowledge of the food and drinks menu, to be able to explain and recommend and sell dishes to our guest.
• To follow and complete any instructions given to you by your Managers.
• To attend briefings and departmental meetings.
• To speak English at all times within the Savoy Hotel.
• To have good Micros skills and follow correctly the Micros billing system.

What you will need to do this role:

• 1-3 years’ experience in the Hospitality Industry.
• Outstanding communication skills, both written & verbal.
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme