Assistant Restaurant Manager

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

• Ensure correct grooming standards are followed at all times  
• Responsible for the smooth operation of the outlet   
• Follow up on all financials, LQA, Forbes and TrustYou targets  
• Is aware of the daily, monthly and yearly financial targets  
• Actively and actively contributes towards the achievement of financial targets  
• All issues and negative guest feedback need to be properly reported on Glitch system  
• Following up on opening and closing checklists  
• Maintains the HACCP & FIFO standards as required by the regional governing body  
• Handle financial procedures according to guidelines set by the finance department  
• Responsible for linking all facets of service, cuisine and entertainment  
• Assume the responsibility of daily operations  
• Handles security incidents, guest complaints with confidence and in a professional manner and reports it timely manner to the direct supervisor   
• Assist daily briefings for all staff prior to commencement of shift  

• Should be creative, confident and prepared to think outside of the box  
• Following the personal development plan set by the direct supervisor  
• Ensure the operational inventory is always accounted for and in immaculate condition  
• Ensure the outlet is maintained at the highest levels  
• Create opportunities for upselling products   
• Develop the direct team to strive for excellence  
• Inspires heartists to create a flow of new and ‘improved’ ideas  
• Follow Hotel Evacuation Policy in case of an Emergency  
• Ensure awareness and delivers the optimum levels of service and guest satisfaction  
• Establish and maintain effective communication across all divisions  
• Lead by example through a passionate, hands on approach  
• Assist with collecting information for the monthly P&L review 

• 2-3 years’ experience as a leader preferably in a fast paced  luxury property
• Excellent knowledge in Food & Beverage including bar operations.
• Computer literacy an added advantage and previous use and mastery of point of sale system required
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Service focused personality with strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.