Assistant Outlet Manager, Lobby Lounge

A modern oasis at the ocean's edge, Forbes Five-Star Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views, luxurious accommodation, rave-worthy cuisine and warm hospitality.  Be an ambassador for the brand, where your leadership, strong interpersonal skills and strategic vision will drive solid operating results, an engaged team and memorable guest experiences. 

Why work for Fairmont Pacific Rim?

• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver 
• An award-winning restaurant & lounge in a Food & Beverage division that promotes growth, cross-training and career development opportunities
• A competitive salary starting at $72,000.00
• Complimentary meal through our Colleague Dining Program
• Travel reimbursement program for a TransLink monthly pass
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Reporting to Lobby Lounge Manager, you will be overseeing our Lobby Lounge
• Provide warm, sincere and engaging service
• Ensure your outlet consistently reflects the ambience and service standards set by the leadership team
• Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
• Assist the Lobby Lounge Manager by motivating, leading, coaching and monitoring the performance levels of all team members
• Balance operational, administrative and Colleague needs while maintaining floor presence
• Ensure the outlets are operating within the standards of a Forbes five star venue
• Contribute and focus on daily growth of the operation though awareness and understanding of LQA and OES
• Create and implement a preventative cleaning and maintenance programs
• Work together with the culinary, restaurant managers, and stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture
• Participate in service as necessary in accordance with outlet needs
• Control stocks for daily use in the restaurant to ensure service requirements are met
• Attend and participate in the daily Food and Beverage meetings and conduct daily shift briefings
• Perform daily checks on staffing level, quality control, maintenance and cleanliness for all outlets
• Follow up on guest complaints and share all guest comments with staff
• To be Health & Safety conscious and actively involved in maintaining a safe work environment
• Participate in the training and coaching of new and existing team members
• Maintain adequate staffing levels throughout the year
• Work in conjunction with the Chef and Food & Beverage Director on promotions, menus, and special events.
• Create and innovate new ideas and promotion to generate revenue for The Lobby Lounge
• Other duties as assigned

Your experience and skills include:

• Minimum of 2 years experience in Food & Beverage, hotel dining room, or high volume restaurant.
• Problem solving & decision making skills; analytical and highly detail oriented.
• Product knowledge, including a thorough working knowledge of wines, liqueurs and other beverages.    
• Proven successful financial performance of restaurant under their operation.
• Excellent interpersonal & communication skills; service oriented and a team player.  
• Strong computer skills (Outlook, Word, Excel and MS Office software required, Opera Sales & Catering, Open Table and In Design an asset)
• Strong business writing and communication is essential

Your team and working environment:

We're seeking talented, passionate and energetic people to join our team. If you love food, drink and engaging with people, we'd love to hear from you.

Join our team and be part of an award-winning, Michelin recommended Hotel

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS