1. Tiempo completo
  2. Permanente
  3. Alimentos & Bebidas
  4. ACCOR


ibis Kolkata Rajarhat, Kolkata, India



Assistant Manager Guest Services



Job Description

  • Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality.
  • Monitor inventory levels and order supplies as needed to maintain optimal stock levels.
  • Ensure compliance with health and safety regulations and hotel policies.
  • Assist in recruiting, training, and supervising food and beverage staff.
  • Schedule staff shifts and manage labour costs effectively.
  • Conduct regular performance evaluations and provide feedback to staff members.
  • Address guest concerns and complaints promptly and professionally.
  • Monitor guest feedback and implement improvements to enhance guest satisfaction.
  • Foster a customer-focused environment and encourage staff to exceed guest expectations.
  • Assist in preparing and managing the departmental budget.
  • Monitor revenue and expenses, identifying opportunities to increase profitability.
  • Implement cost control measures to optimize operational efficiency.
  • Assist in developing and updating menus in collaboration with the culinary team.
  • Ensure compliance with food safety standards and regulations.
  • Monitor food quality and presentation to maintain brand standards.
  • Coordinate and oversee events, banquets, and special functions.
  • Work closely with the sales and catering teams to ensure successful event execution.
  • Ensure timely communication and coordination with all departments involved in event planning.


Our ideal candidate is:

  • Service oriented with 3-4 years experience minimum
  • Creative in their approach and understands how to deliver unique and memorable experiences, building loyalty and return custom.
  • Calm and able to work well in a fast-paced team environment.
  • Strong communicator with proven problem-solving abilities and exceptional attention-to-detail.
  • Flexible to work a rotating roster including some early mornings, evenings, weekends and public holidays as required.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.


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