Assistant Manager - Guest Services

Located on Anna Salai Road, opposite Metro Station, ibis Chennai City Center - An Accor Brand is 20 minutes by metro to the Chennai Airport. The hotel features a well-equipped fitness center, ‘The Hub’ lobby level bar and ‘Spice It’, a multi-cuisine 24-hour restaurant with the longest breakfast from 4 AM to noon. The well-designed rooms feature high-speed free WiFi, LED TV, safe deposit, tea and coffee amenities along with a mini fridge. The bathrooms are well-fitted with health faucets and shower cubicles. Located next to the Gemini flyover, within a radius of 0.6 mi from the US Consulate, Apollo Hospital, Spencers Plaza & Express Avenue Mall, the hotel is an ideal destination for guests. The hotel also has a multi-cuisine restaurant. Guests can avail of a long breakfast from 4 AM until noon. It is a convenient base for travelers, being 1.2 mi away from one of the country's leading hospitals –Sankara Nethralaya and 3.1 mi away from Chennai Central and Egmore Railway Station. The nearest airport is Chennai Airport, 9.9 mi away.

Job Description

Department    :  Food & Beverage Service

Designation   :  Assistant Manager- Guest Services

Reports To     :  Director Guest Services

Prime Function:

• Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Pune to ensure maximum cooperation, productivity, and guest service.

• Monitor and supervise service flow in the assigned outlet.
• Any matter which may affect the interests of hotel should be brought to the attention of the Management.

Key Responsibilities:

Food & Beverage Planning

• Assist the F&B Manager to plan & execute the operations of the assigned outlet.
•  Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet.

People Management

• Ensure that the team has been trained for all safety provisions.
• Motivate and develop the team to ensure smooth functioning of the outlet and promote teamwork.
• Achieve guest satisfaction and organizational profitability through effective utilization of all resources.

Financial Management

• Prepare and work on the annual budget for the assigned outlet and ensure to give proper monthly follow up to the F&B Manager
•  Ensure that profit margins are maintained; agreed costs are not exceeded through effective control systems and menu costing.

Operational Management

• Assist the F&B Manager in sales promotion by organizing events and food festivals for the assigned outlet.
• Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet.
• Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law.
• Ensure and maintain high standards of service delivery, safety, security, discipline and compliance with the organization’s policy.
• Ensure that the team adheres to the company's uniform and hygiene standards.
• Ensure that quality is maintained in all aspects of the work and as per the standards.
• Ensure to continuously delight the customers by offering trend setting and innovative products and services.

Handle additional responsibilities as and when delegated by Management