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Raffles Makati, Makati, Philippines

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REF32954S

Assistant Front Office Manager

Region

Luxury & Lifestyle


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

What you will be doing:

  • As an Assistant Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
  • Be responsible for the reception desk and concierge operations
  • Ensure the accounts are correct and admin processes run smoothly.
  • Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
  • Awareness of room status and also the competitors’ status.
  • Optimises the occupancy rate and average room rate.
  • Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practice.

 


    Qualifications

    Your experience and skills include:

    • Previous Front Office experience in supervisory/management capacity in a 5 star or Luxury property is required.
    • Service focused personality is essential and previous leadership experience required
    • Prior experience working with Opera or a related system
    • Proven ability to build and maintain good relationships with all stakeholders
    • Communicate thoughts, actions and opportunities clearly with strong networking skills
    • Ability to lead by example, believe in a strong team culture and set the scene for high performance
    • Excellent written and verbal communication, interpersonal and leadership skills
    • Fluency in English; additional languages are a plus

    La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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