1. Tiempo completo
  2. Permanente
  4. Habitaciones





Assistant Front Office Manager


Luxury & Lifestyle

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

  1. Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
  2. Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
  3. Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition
  4. Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
  5. To set up the target and drive the team to achieve upsell program on Villa, Transportation, SPA and F&B
  6. Maintain inter-departmental relationships to ensure seamless customer service
  7. Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
  8. Schedule and regularly conducts routine inspections of areas under his/her control
  9. Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
  10. Know system recovery procedures
  11. Interpret computer reports
  12. Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas
  13. Continually check the accuracy of guest in house account
  14. Approve upgrades and special amenities
  15. Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
  16. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
  17. Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
  18. Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.
  19. In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.
  20. Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
  21. Works with Talent and Culture on manpower planning and management needs.
  22. Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.
  23. Maintain good relation with vendor and local community.


Required Skills:

  • Excellent in communication skills when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Hotel.
  • Good formal writing skills
  • Proficient in the use of Microsoft Office and Property Management Syste
  • Problem solving, reasoning, motivating, organizational and training abilities
  • Strong Leadership skills in managing large teams inclusive of both supervisory and staff level
  • Ability to manage complex relationships with other departments


  • Bachelor’s degree in Hotel Administration, Business Administration or equivalent


  • 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
  • Experience in Ultra Luxury Hotel or Resort is preferred
  • Exceptional communication skills in English, verbally or written, other languages are great advantage
  • Organized, highly motivated and driven to succeed
  • Able to work under pressure both individually and with the team
  • Attention to details and confidence in guest interaction

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.


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