Assistant Director of Front Office

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Key Responsibilities:

1. Staff Management & Training:

   • Supervise Front Desk Manager, Fairmont Gold Manager, Chef Concierge, and Royal Service Manager.
   • Direct performance, provide feedback, handle disciplinary issues, and conduct performance reviews.
   • Identify departmental training needs and deliver training for new and existing staff.

2. Operational Excellence:

   • Oversee daily operations, including check-in/check-out processes, guest requests, and service delivery.
   • Ensure cleanliness, organization, and adherence to departmental policies and procedures.
   • Monitor staff performance, resolve issues, and manage room inventory to maximize revenue.

3. Guest Relations & Service:

   • Anticipate and respond to guests' needs promptly, resolving complaints and ensuring satisfaction.
   • Maintain positive guest relations and ensure staff provides courteous and efficient service.
   • Handle VIPs, group bookings, and special requests with high attention to detail.

4. Administrative Duties:

   • Prepare forecasts, budgets, and staffing schedules.
   • Review and manage financial transactions, including cashiering procedures and accounting policies.
   • Conduct departmental meetings, assist with recruitment, and ensure compliance with safety and security protocols.

Qualifications:

• Essential: Some college (preferably in Hotel Administration or Business Management), 2 years’ experience in a similar role, fluency in English, and familiarity with yield management and cost controls.
• Desirable: College degree in Hospitality Management, fluency in a second language (preferably Spanish), CPR certification, and experience in guest relations training.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities
• Eligible performance based bonus