Arabic Coffee Attendant

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THE ROLE 

The Arabic Coffee Attendant is responsible for extending a warm welcome and delivering Arabic coffee experience to all guests’ seated in the lobby at Raffles Doha. The Arabic Coffee Attendant is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, and a sense of responsibility to uphold the Raffles Brand.  

PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE 

• Ability to communicate in Arabic and a second language  
• Manages all guests/team members’ needs with equal drive 
• Carries an eye for detail and an approachable demeanor for all guests and team members 
• Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism 
• Self-driven approach to carry out assigned responsibilities 
• Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act 
• High level of integrity, enthusiasm, dedication for continuous improvement 
• Embraces change and open-minded in a dynamic work environment 
• Has an excellent understanding of the middle eastern clientele and culture  
• Has an understanding of key stakeholders in the luxury travel space 

The hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.