- Tiempo completo
- Permanente
- FAIRMONT
- Habitaciones
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FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
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REF54680G
AM Concierge
Region
Luxury & Lifestyle
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
As AM Concierge, you will play a pivotal role in creating unparalleled guest experiences by leading our Concierge team in providing exceptional service and personalized recommendations to our guests.
Key Responsibilities:
- Lead and manage the Concierge team to ensure exceptional guest service delivery and guest satisfaction.
- Develop and implement standard operating procedures for the Concierge department, ensuring consistency in service delivery.
- Maintain a deep knowledge of local attractions, restaurants, transportation options, and other points of interest to provide personalized recommendations and assistance to guests.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring resolution to the guest's satisfaction.
- Build and maintain strong relationships with local businesses and service providers to enhance the guest experience and secure special arrangements or services for guests.
- Oversee the Concierge desk operations, including staffing, scheduling, and training to ensure high performance and efficiency.
- Monitor and maintain guest service standards, continuously seeking opportunities for improvement and innovation.
- Collaborate with other departments, such as Front Office, Sales, and Food & Beverage, to coordinate guest services and enhance the overall guest experience.
- Stay updated on industry trends, technologies, and best practices in guest services and incorporate them into the department's operations as appropriate.
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of 3 years of experience in a similar role, preferably in a luxury hotel environment.
- Strong leadership and managerial skills, with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with guests and colleagues.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
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