Accounts Receivable Clerk

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Accounts Receivable is responsible for:

• Billing approved group and transient accounts with the appropriate supporting documentation.

• Posting guest, credit card, and miscellaneous payments accurately.

• Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs.

KEY RESPONSIBILITIES

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.

• Must have a commitment to follow all local and corporate policies and procedures as they relate to Accounts Receivable.

• Must work in a safe, prudent, and organized manner.

• Prepare account billings promptly and accurately with required supporting documentation.

• Post cheques/payments to the city ledger on a daily basis. Follow up on any payments that are over or short of the invoiced amount.

• Maintain up-to-date files for all outstanding accounts alphabetically by name.

• Respond promptly to guest queries and account disputes, including credit card initial inquiries and charge backs, by verifying the information and, after obtaining the Credit Manager or the accounting manager’s designates approval, making the appropriate corrections as required.

• Assist the credit manager or accounting managers designated in the completion of the credit manager duties such as performing credit references, attending pre and post-convention meetings, placing collection calls, or placing initial follow-up billing calls.

• Assist the Income Auditor, if necessary, in reconciling the City Ledger totals.

• Assist the Credit Manager in the performance of his/her own duties as requested including the following:

• Obtaining credit references.

• Collection of outstanding accounts.

• Attending pre & post conference meetings with meeting planners.

• Communicate promptly with the Credit Manager on any discrepancies in billing payments and other potential problems.

• Conduct self in a professional manner at all times to reflect the high standards of the Company.

• Perform any additional duties as assigned by the Controller, Assistant Controller or Credit Manager.

• Professional designation or university degree with an appropriate specialization in Accounting or enrolled in a recognized accounting program with progression to 3rd or 4th level preferred.

• Minimum of 2 years’-accounting experience at a supervisory/managerial level.

• Knowledge of hotel operating systems (Opera) and software.  Word, Excel, and Outlook.

• Excellent administrative, interpersonal, organizational, written, and verbal communication skills.

• Highly organized and able to prioritize and meet deadlines in a fast-paced environment.

• Experience in a similar capacity is preferred.

• A college diploma in Administration or a CPA certification is also preferred.