VIP Concierge

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Elevate your career as a VIP Concierge, where you'll curate unforgettable experiences for our elite guests. Join a dynamic team dedicated to delivering unparalleled luxury service and enjoy the opportunity to cater to the needs of high-profile clientele. Bring your passion for hospitality to life in a role where every interaction creates lasting memories.

Starting Rate: $24.67 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.08.

Job Duties Include:

Reporting to the VIP Concierge Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Assist in coordinating all phases of the guests stay from pre-arrival, arrival and follow up after departure to ensure the highest level of guest service and a seamless experience is provided
• Assist VIP and high profile guests with preparation of activity itineraries and ground transportation when applicable
• Meet and greet whenever possible, and ensure personal contact at a minimum of once during the guest’s stay
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• Must be available for shift work including weekends, mornings, and evenings
• To provide a courteous and professional service at all times, utilizing our Service Promise Essentials to turn moments into memories for our guests 
• To provide correct information about dining and lounge areas and all other hotel related services
• Consistently offers professional, engaging and friendly service
• To provide a courteous and professional service at all times, utilizing our Concierge Service Essentials to turn moments into memories for our guests
• To provide accurate and detailed information about dining and lounge areas and all other hotel related services
• To provide accurate and detailed information in regards to our Resort Activity offerings,  in addition to assisting with reservations
• To offer assistance to all guests in making reservations and arrangements for dining, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
• To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
• To assist guests with their various in-house requests through Royal Service Manager
• To assist guests with Dining information and reservations through our Open Table Guest Centre reservation system
• To assist guests with Resort Activity and Spa information and facilitate reservations as requested in UrVenue.
• To assist guests with Golf information and liaise reservations as requested
• To log reservations, create confirmations and itineraries, provide information and be well versed on the ALICE application
• To assist with any special requests the guest may have
• Other duties as assigned

Your Skills & Qualifications:

• Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
• Les Clefs d’Or membership an asset, or are currently working towards membership
• Exceptional interpersonal and organizational skills; written and verbal communications skills
• Strong guest service orientation and a passion for delivering outstanding service
• Degree or Diploma in Hospitality Management is an asset
• Food & Beverage Experience an asset
• High attention to detail
• Second language is an asset
• Strong guest service orientation and a passion for delivering outstanding service
• Exceptional interpersonal and organizational skills; written and verbal communications skills
• Excellent knowledge of Micros-Opera PROPERTY Manager
• Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher
• Ability to work independently and prioritize responsibilities
• Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
• Clean driving record and Class 5 license

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com