Travel Desk Executive - Mantis Group

Company Description

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. 

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness. 

• Design bespoke itineraries that align with client preferences, travel goals, and the distinctive offerings within the Mantis portfolio.
• Proactively recommend destinations and experiences that embody Mantis’ ethos of responsible and adventurous luxury.
• Provide personalized service to ensure seamless guest journeys from enquiry to post-travel follow-up.
• Cultivate and maintain strong relationships with suppliers, tour operators, and hotel teams.
• Expand the reach of the Travel Desk across Mantis properties, ensuring consistent service standards and collaboration.
• Support internal teams with destination knowledge, itinerary design, and operational guidance.
• Position lesser-known or emerging destinations as desirable travel opportunities for discerning clientele.
• Collaborate with marketing teams to promote exclusive experiences and strengthen brand awareness within key markets.
• Identify client segments and tailor offers or communications to enhance engagement and conversions.
• Manage multiple reservation and client management systems, including GDS, CRM platforms, and CRS tools such as Accor Reservations, WETU, Travelogic, and Smartbox.
• Demonstrate expert knowledge of travel products, routes, and experiences across Southern and East Africa.
• Communicate professionally and efficiently with guests and agents through email, telephone, WhatsApp, MS Teams, and other channels.
• Embrace a dynamic, adaptable, and collaborative approach within a fast-paced, global environment.

• Education: Bachelor’s degree or equivalent qualification in Hospitality, Tourism, or a related field.
• Professional Experience: Proven experience in international inbound travel to Africa, ideally within the luxury or conservation-focused travel sector.
• Technical Skills: Proficiency in Microsoft Office, GDS, and reservation systems (Accor Reservations, Travelogic, WETU, Smartbox).
• Languages: Fluency in English required; additional languages such as French, German, Spanish, or Russian are advantageous.
• Personal Attributes: Detail-oriented, client-focused, and passionate about delivering high-touch service that reflects Mantis’ core values of sustainability, conservation, and local engagement.

Benefits, Rewards, Motivations: In recognition of your hard work and dedication, we offer:

• Lucrative Rewards: Your efforts won't go unnoticed – anticipate a competitive salary package with generous performance-based bonuses and incentives.
• Personal Growth: Unlock your full potential and pursue your personal goals through continuous learning and development opportunities.
• Industry Perks: Enjoy local and global benefits on accommodation, dining, and lifestyle services.
• Learning Opportunities: Access Accor's extensive learning and development platform, offering thousands of courses to expand your knowledge and skills.
• Recognition and Rewards: Personalized reward programs, bonuses, and incentives in addition to a competitive base salary.