Telecommunications Agent

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

• Receive each guest call in a professional and friendly manner. 

• Maintain effective communication with all related department to ensure smooth service delivery. 

• Handle every query in a polite and courteous manner and exceed guest expectations. 

• Ensure guests are greeted by name upon calling as per Rixos Standards. 

• Maintain an up to date knowledge of the hotel and local services. 

• Maintain an awareness of guest profile through the fidelio guest profile system. 

• Complete management's long distance call vouchers and record them on the traffic sheet. 

• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard. 

• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls 

• Take messages for guests and management as per the required standard 

• Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person. 

• Be aware at all times of the whereabouts of the managers and where to contact them. 

• Monitor the logs of long distance calls, faxes and messages. 

• Co-ordinate communication within the hotel in the event of an emergency. 

• Be fully aware of the Rixelence for the day 

• Proper grooming at all times 

• Attend training classes as per schedule 

• Show fullest cooperation and respect within the team and other departments  

• Is aware of the daily activities and has product knowledge of all the hotel facilities 

University Degree in any field. Minimum 1 year in a similar role.