Technical Services Manager - Zambezi Queen Collection

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Technical Services Manager

Responsible for maintaining all assets within the Zambezi Queen Collection, focusing on both back- and front-of-house areas across camps, lodges, vessels, and the Kasane Base office. Requires strong marine engineering and mechanical expertise, effective communication, and teamwork. The role involves minimising downtime during repairs, providing prompt responses to engineering issues, and ensuring smooth operations through proactive problem-solving. Familiarity with the design and engineering processes of marine vessels and land equipment is essential for success in this role.

What is in it for you

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.
• Achieve success with a forward-thinking, excellence-driven company.

Key Responsibilities

• Asset Management: Responsible for maintaining all moveable and non-movable assets across camps, lodges, vessels, and the Kasane Base office, with a focus on the upkeep of both back-of-house and front-of-house areas.
• Technical Expertise: Develop in-depth knowledge of vessels, marine equipment, and land-based engineering processes, leveraging extensive marine engineering and mechanical experience to minimise downtime during repairs.
• Teamwork & Communication: Maintain effective communication with crew members and service providers regarding repair status, working as part of a small, cohesive team, and escalating issues to the General Manager as needed.
• Operational Support: Resolve marine and land engineering issues promptly, including during after-hours callouts, and initiate actions to minimise operational impact from engineering problems.
• Service & Repair Coordination: Provide prompt responses to all marine and land engineering issues while maintaining regular communication to ensure smooth progress of repairs.

OUTPUTS

Camps / Lodges & Vessels: Responsible for the overall repairs and maintenance of the following categories in close cooperation with the Operations General Manager and the individual property Managers:

• Maintenance of all Batteries where applicable
• Fire Fighting Equipment and maintenance including updated fire plans
• Plumbing and onboard water systems
• Radio equipment and marine equipment
• Solar equipment and installations
• All electrical installations and equipment, back and front of house
• Swimming pool and equipment
• Small tools and equipment
• Generators
• Bore holes and water treatment plants
• Sewerage and STP systems
• Overall condition of camp buildings, externally and internally including roofs, geysers, air conditioners
• Air strips and aprons
• Kitchen equipment excluding crockery, cutlery and glassware
• Waste disposal systems and facilities
• Vehicles, tractors, trailers
• Roads where necessary and applicable
• Storage systems and facilities for water, diesel, petrol, F&B stock
• Freezers and fridges
• Pest control systems and regular applications

The above also apply to same categories for the Base offices, vehicles, internal of the office and store room buildings. Any specific allocated responsibilities as regards capital projects initiated in Namibia, Botswana or South Africa by the Operations General Manager or Executive Chairman.

Financial Management: The above output to be executed in line with set and agreed budgets and procedures.

Human Resource Management: Management of staff members in the maintenance departments working closely with staff members in the maintenance departments in the camps, lodge and vessels adhering the labour laws of Botswana / Namibia and South Africa.

Reporting: Responsible for the timely submission of maintenance reports and job cards, as received from the camps, lodges, and vessels, to the Operations General Manager, and for liaising with the General Managers of the properties to report and explain any variances (positive and negative) to the budget.

• Namibian candidates are advantageous.
• 15 years of experience, preferably in safari lodges, with a focus on maintaining back-of-house assets in camps and vessels located in remote areas.
• Specific experience in maintaining and repairing solar plants and systems, diesel generators, diesel engines, and boat engines.
• Expertise in electrical systems, sewage and reticulation plants, and water plants.
• Involvement in maintaining furniture, fittings, and equipment in front-of-house areas, including air conditioners, fans, room fridges, cold rooms, bathroom equipment, lights, etc.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS