Starter & Caddie Master

Just east of the Pacific and slightly north of Expectation.

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego. 

Starter & Caddie Master

Reports to: Golf Operations Manager

Rate of Pay: $25/hr

The Starter & Caddie Master will serve as the main point of contact for golfers at the start of their round and oversee the caddie program to ensure a seamless, enjoyable experience for members and guests. This role combines the responsibilities of coordinating tee times, managing the flow of play, and supervising the caddie team to maintain a high standard of service on the course.

Key Responsibilities:

1. Tee Time Management:

• Greet and check in golfers at the 1st tee.
• Organize and coordinate tee times to ensure efficient course flow.
• Communicate any delays or changes to scheduled tee times to the Golf Shop and Player Service.
• Provide players with course information, local rules, pace of play expectations and other guidelines.

1. Course Management:

• Monitor pace of play and ensure adherence to golf course rules.
• Assist in resolving any on-course disputes or issues.
• Keep an updated record of tee times, walk-ons, and cancellations and communicate any changes to the Golf Shop.

1. Caddie Program Oversight:

• Assist in recruitment, training, and scheduling of caddies.
• Coordinate caddie availability and shift acceptance rate.
• Assign caddies to golfers based on availability, player needs, and caddie skill level.
• Manage and track caddie performance and feedback.
• Ensure all caddies greet their guests in a timely manner.
• Develop and maintain a positive and professional relationship with the caddie team.

1. Customer Service:

• Provide excellent customer service to members, guests, and FGDM colleagues.
• Address any special requests, complaints, or concerns in a timely and professional manner.
• Promote a welcoming atmosphere for all players.

1. Communication and Coordination:

• Liaise with the golf shop, grounds crew, and other departments to coordinate smooth operations.
• Keep accurate records of daily operations, caddie assignments, and member preferences.

1. Safety and Maintenance:

• Ensure that all golfers and caddies adhere to safety standards.
• Perform light maintenance duties, such as checking the tee area and ensuring it is clean and properly equipped.

Expectations:

• Maintain a friendly and professional demeanor at all times.
• Exhibit strong leadership and organizational skills.
• Ensure a high standard of service for all members and guests.
• Demonstrate excellent communication skills with FGDM colleagues and guests.
• Be proactive in resolving any issues that arise.
• Foster a positive work environment for caddies and other FGDM colleagues.

Qualifications:

• Prior experience as a Starter, Caddie Master, or in a related golf course management/supervisor role.
• Strong knowledge of golf etiquette, rules, and course management.
• Excellent customer service and interpersonal skills.
• Ability to manage multiple tasks effectively and efficiently.
• Strong leadership and team management skills.
• Proficient in using computer software and other golf management systems.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or equivalent; further education or relevant certifications are a plus.

Physical Demands:

• Standing and Walking: Must be able to stand and walk for extended periods, often up to 8 hours per day, on various terrain, including grass, sand, and uneven surfaces.
• Lifting and Carrying: Regularly required to lift and carry up to 30 pounds, such as golf bags, caddie equipment, or other materials.
• Bending and Stooping: Frequent bending, stooping, and kneeling to assist with equipment, set up tee markers, or maintain the 1st tee area.
• Outdoor Conditions: Ability to work in various weather conditions, including heat, cold, rain, and wind, while maintaining a professional and courteous demeanor.
• Visual and Auditory Demands: Must have good vision and hearing to monitor golfers, caddies, and course activity, as well as to communicate effectively.
• Manual Dexterity: Ability to handle small tools, golf-related equipment, and perform light maintenance tasks as needed.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS