Spa Reception Supervisor

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To lead the Spa Front of House team in delivering a seamless, elevated guest journey aligned with the standards of the new 5‑star Fairmont Spa at Fairmont Cheshire The Mere. The role ensures every guest and member touchpoint meets brand expectations, departmental SOPs, and the highest levels of luxury service, safety and professionalism.

• Deliver a seamless, luxury guest journey aligned with Fairmont spa standards
• Maintain a polished front‑of‑house presence and engage warmly with all guests
• Ensure every guest is welcomed, cared for and invited to return
• Review guest feedback daily and take action where needed
• Oversee boutique sales, retail recommendations and guest upselling opportunities
• Promote responsible use of spa materials such as towels, robes and slippers
• Support management of casual labour hours
• Maximise treatment diary availability and ensure efficient scheduling
• Maintain a pristine, organised and luxury‑standard reception environment
• Ensure all processes follow current SOPs and update/create SOPs when required
• Communicate key information to the team promptly and clearly
• Conduct regular 1:1s, appraisals and performance conversations
• Support team morale through positive leadership and in‑house incentives
• Ensure the reception desk remains welcoming, professional and guest‑focused
• Collaborate with all departments 
• Adhere to Health & Safety procedures and maintain accurate documentation
• Attend required meetings, briefings and training sessions
• Carry out reasonable duties requested by management

• 1–2 years of experience in a spa, wellness or luxury hospitality front‑of‑house supervisory role (preferred)
• Strong communication and guest‑service skills
• Confident leadership abilities with experience guiding small teams
• Excellent organisational and administrative skills
• Proficiency with booking systems, PMS and Microsoft Office
• Strong understanding of luxury service standards and guest expectations
• Ability to remain calm, polished and professional in a fast‑paced environment
• Knowledge of spa treatments, products and wellness services (preferred)

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people