Senior Sales Manager

Mövenpick Hotels & Residences is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer-term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. 

The Role

• Under the general guidance and supervision of the Director of Sales, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.
• Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls, telephone calls, entertainment)
• Maintains a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
• Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts’ management for a comprehensive client servicing, achieving targets and maximum productivity
• Provide service that is sincere, warm and enthusiastic, ensuring guests’ & colleague’s satisfaction at all times.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
• Maintains professional business confidentiality.
• To adhere to Company and Hotel rules and regulations at all times.
• Good knowledge of S&C, Microsoft Office and Microsoft outlook. Uses technology available for reports, communication and client correspondences. 
• Flexible to adapt to sudden increase in working hours as per business needs

Key Deliverables and Responsibilities

• As directed, plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOS and where applicable in coordination with International Sales Offices.
• Arranges site inspections of hotel and hosts Fam trips
• Responsible for post – Fam Group follow up such as sending Thank You Letter and developing potential clients database for future business opportunities
• Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering and other facilities and services) for the hotel.
• Where applicable, closely coordinate and communicate with International sales office with regards to accounts/markets that are serviced by International Sales
• Ensures that selling strategies are adhered to during negotiations and up selling opportunities whenever possible.
• Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering and other facilities and services) for the hotel.

Operations:

• Submit weekly sales activity report to the Director of Sales on the leisure segment.
• Develops Prospects Accounts, and implement a Sales Action Plan for each account.
• Attends at the start of functions related to accounts handled.
• Seeks intelligence information from accounts and competition.
• Interacts and liaise closely with Front Office, Reservations, Food & Beverage, and Banquet & Conference Departments.
• Implements and executes all sales objectives and action plans to reach and exceed targets set
• Ensures that the response to any business request is actioned within 24 hours
• Provides feedback to the Director of Sales on changing market conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
• Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
• Reviews direct competition and conducts regular research.
• Closely monitors accounts revenue and business production for T/T and Wholesale accounts.
• Keeps updated with client relationships and overall business goals.
• Updates the Director of Sales on the negotiation event / progress of each group.
• Maintain an up to date account and contact database and details in property management system.
• Ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies.
• Updates the Director of Sales on the negotiation event / progress of each group.
• Ensures that the response to any business request is actioned within 24 hours
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.