Sales Manager

Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.

Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.

The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.

Position Overview

• The Hotel Sales Manager is primarily responsible for developing new business opportunities whilst assisting in the management of the Hotels Corporate / Leisure / MICE accounts.
• The Sales Manager will also assume responsibility for the overall management of the administration function within the Sales department.
• All duties that are carried out should be conducted to the highest standard and in accordance with the hotel standards; company policies & procedures; objectives and legal requirements.

Main responsibilities

Guest Centric

• To present a professional, friendly and efficient impression of the Hotel at all times.
• To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
• To establish a good working relationship with your guest, visitors and colleagues creating a team that works well together and with other departments.
• Contributes to guest satisfaction at all times by providing high quality personalized services throughout their stay.
• To assist as required/requested with the solving of any guest feedback and to be able to handle them in the most efficient manner.
• Have knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promote them.

Operations

• To maximize accommodation room sales and incremental revenue for supplementary departments such as food & beverage and MICE.
• To achieve key performance relating to appointments, client interaction & account development.
• Achieve new business targets and manage an agreed portfolio of accounts in order to retain and develop the business.
• Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
• Produce accurate, rapid cost calculations and respond to clients with quotations. 
• Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarization trips and any other related client interaction. 
• Update and maintain all market segment sales contact lists and account information in ANAIS or other systems as directed.
• Co-ordinate and execute all direct mailings as instructed by the Director of Sales & Marketing and Senior Sales Manager.
• Conduct Market research/telesales campaigns as required.
• Compile sales packs and ensure that an adequate supply of relevant stationary, brochures, giveaways are in stock.
• To research and identify new business opportunities through leads referred by reservations/ conference teams and business listings publications.
• Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans. Each account is to have a complete and up to date Account Development Plan.
• Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
• Maintain awareness of the hotels key competitors’ financial performance, of their client interaction, their key account base and corresponding rates and any property developments.
• To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel.
• To attend Sales meetings - weekly & monthly.
• Carry out Sales Trips to all business areas as specified both domestically and internationally as required.
• Carry out any other reasonable tasks as required by the Director of Sales & Marketing or Senior Sales Manager.

General Administration

• To attend fire refresher training programs periodically and to ensure that the hotel’s and department’s fire procedure is understood.
• To respond to any changes in the department as dedicated by the needs of the industry, company or hotel.
• Any suspicious activity or anything unusual must be reported immediately to the Supervisor/Duty Manager.
• To be flexible, extend and carry out job duties including redeployment to alternative departments/areas if required.
• To be flexible with the rota, be available to cover shifts over the weekend or during the night.
• Responsible for reporting immediately to the Director of Sales & Marketing, Senior Sales Manager or any other appropriate Department Head, anything which considered being a health and safety hazard. 

Talent & Culture Responsibilities

• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
• To be able to promote the hotel brand philosophy through his or her exemplary behaviours and excellent communication skills.
• Polite and professional attitude to internal and external guests as well as colleagues and superiors.
• To take pride in doing the job well, and to be a keen and motivated member of the Sales & Marketing team. 

Other

• To be aware and show involvement in Planet 21 hotel and department role and activities.
• Participate in monthly performance review in one-to-one meetings with the Director of Sales & Marketing or General Manager.
• Internal cross training to be conducted in all other hotel departments for different positions to gain a general knowledge of the hotel operation as a whole unit.
• To actively contribute to the qualitative and quantitative targets of the department.

Special Note

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Salary: Up to £ 35k with 10%STIP

Job type: Full time, Permanent

Working style: Hybrid Working

• Innovator 
• Strong communication, negotiation and presentation skills. 
• High energy, dynamic personality. 
• Results-driven. 
• Verbal, non verbal numerical and analytical abilities. 
• Excellent negotiations and influencing skills. 
• Able to drive actions that will add value to incremental spend. 
• Team player – to be part of a developing commercial team
• Minimum of 2 year in similar role

Let's take a look at the benefits you will receive from us.

• Indulge in delightful meals while on duty
• Look sharp in our provided uniform
• Pedal your way to work with our Cycle to Work Scheme
• Take care of your vision with our Eye Care Voucher
• Enjoy extra holidays every year
• Plan for your future with our Pension Scheme
• Explore Merlin Entertainment with our exclusive discount
• Celebrate your birthday with our special Bonanza
• Savor the Accor Dining Experience at our hotels/restaurants
• Seize development opportunities through Accor Academy
• Prioritize your well-being with VIVUP
• Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.
• And much more awaits you...

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