Sales Coordinator

Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group.

Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.

What do we expect from you?

Under the general guidance of the Director of Sales or any other authorized by the management, support Sales team members in administrative duties including the timely delivery of quotations and contracts. Assisting the sales team to generate revenue and maintaining good relationships while building new relationships to generate new sales opportunities.

How your day looks like:

• Manage and update sales systems and liaise with Sales Managers, Revenue and other operational departments
• Coordinate all group requests once the contract has been signed and hand over all details to Groups Reservations once the billing details and rooming list have been received
• Relay all details of transient corporate account and group bookings and cancellations to reservations
• Adhere to the highest standards of professional contact with clientele, including a follow up call or letter to meeting planner post-event
• Assist Sales Department
• Produce a monthly production report to the Director of Sales
• Perform related duties and special projects as assigned
• Attend regular sales meetings
• Build rapport and strong relations with employees
• Entertain clients and provide proper customer service
• Attend to telephone, fax, email enquiries in a timely manner
• Assist with promotions and the preparation of products and services
• Maintaining database, stock of printed material and update promotional flyers
• Distribute sales leads and work in line with business needs

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.