Sales Coordinator Americas (F/M/X)

ABOUT ORIENT EXPRESS

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com

ABOUT ORIENT EXPRESS SAILING YACHT  

140 years after the launch of its first luxury trains, the Orient Express legend continues with the launch of the world's largest sailing ships, the Orient Express Corinthian. A revolution in maritime history, and a fabulous project that pushes back the limits of what is possible. The result of a unique French partnership between Accor, the world leader in hospitality, and Chantiers de l'Atlantique, the world's leading cruise ship builder. This extraordinary sailing ship of the future, with its spectacular interiors, will set sail in 2026. 

The Sales Coordinator is responsible for qualifying and closing  sales businesses together with Director of Sales across Americas market.

CORE RESPONSIBILITIES

• Assists with sales presentations along with Directors of Sales.
• Creates proposals, accurately reviews all sales quote & contracts.
• Act as the main point of contact for all finalized and contracted sales deals– transitioning from the sales team to operations management.
• Attends department training, industry networking events and client meetings.
• Assist in identifying and surpassing monthly, quarterly and annual department goals.
• Assist the Sales Managers in managing day-to-day operations, including preparing sales presentations, proposals, and reports.
• Maintain and update client databases, ensuring all information is accurate and up-to-date
• Prepare and distribute internal sales reports, track sales performance.
• Organize and maintain filing systems for sales contracts, agreements, and correspondence
• Support the sales team in coordinating bookings and events, ensuring all client requests are promptly addressed.
• Process contracts, client information, and booking details in the organization's management and CRM systems, ensuring accuracy and completeness.
• Act as a liaison between the sales team and clients, ensuring timely responses and follow-ups to all inquiries
• Assist in the preparation of marketing materials, such as brochures, sales decks, and promotional emails.
• Coordinate with other departments to ensure smooth execution of sales-related activities and special requests
• Provide support during sales events, trade shows, and client meetings as required.
• Track and monitor client feedback, ensuring follow-up actions are taken as needed.

• Bachelor’s degree or equivalent combination of education & experience
• At least 3 years of Sales Operations/Coordination. Previous experience with cruise program planning; understanding of the inner workings of cruise lines and onboard ships. Shipboard operational experiences is preferred.
• Strong customer service/people skills, including diplomacy and ability to establish winning relationships with employees, colleagues, clients and supplier/vendors.
• Ability to use creative problem-solving skills; overcoming obstacles and challenges throughout program planning stages and implementation.
• Must be adept at multi-tasking and meeting deadlines in a fast-paced environment.
• Ability to effectively interact with all levels of the company.
• Strong attention to detail and organizational skills.
• Ability to handle and maintain the confidentiality of sensitive information.
• Process oriented – able to develop and refine workflow processes for maximum efficiency
• Fluent in English.

 A real work life balance 

• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.  

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street. 

Attractive Finance benefits 

• Sustainable Mobility Package for the use of "green" transportation, or 50% coverage of Pass Navigo (public transportation pass).  

Learning & development 

• Talent Management at the earth our strategy. 

• We want you to feel free to dare and free to grow, by opening new doors to continuous learning and skills development. Challenge yourself and switch between jobs, brands, and career paths 

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.