Rooms Division Manager

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking a highly skilled and experienced Rooms Division Manager to join our luxury hotel in the beautiful city of Udaipur, India. As a key member of our leadership team, you will be responsible for overseeing all aspects of the rooms division, including front office, housekeeping, and guest services.

• Manage and optimize the daily operations of the front office, housekeeping, and guest services departments
• Develop and implement strategies to enhance guest satisfaction and maintain high service standards
• Monitor and analyze key performance indicators to maximize revenue and profitability
• Lead, train, and motivate a diverse team of staff to ensure exceptional service delivery
• Collaborate with other department heads to ensure seamless guest experiences
• Handle guest complaints and resolve issues promptly and professionally
• Oversee room inventory management and pricing strategies
• Develop and manage departmental budgets
• Ensure compliance with hotel policies, safety regulations, and industry standards
• Implement and maintain quality control measures across all areas of responsibility
• Stay updated on industry trends and implement innovative practices to improve operations

• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in hotel management, with a focus on rooms division operations
• Proven track record in front office and housekeeping management
• Strong knowledge of hotel management software and revenue management techniques
• Excellent leadership and team management skills
• Outstanding customer service orientation with a focus on luxury hospitality
• Exceptional problem-solving and decision-making abilities
• Strong communication and interpersonal skills
• Proficiency in budgeting and financial management
• Experience in a luxury hotel setting is highly preferred
• Knowledge of the local hospitality market in Udaipur is a plus
• Hotel management certifications are desirable
• Fluency in English; knowledge of Hindi and other local languages is advantageous

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.