Rooms Controller

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
 

SOFITEL DUBAI THE OBELISK

Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Front Office Supervisor and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

The Position

As a Rooms Controller, you are responsible for balancing room inventories while ensuring that all guests are blocked into the right room at the right rate. You ensure all rooms are blocked in accordance with guest preferences. The Rooms Controller will be the most knowledgeable person with regards to all group, leisure, VIP and FPC guest reservations and profiles.

KEY ROLES & RESPONSIBILITIES

• Block all VIP & RA rooms 7 days out based on standards set by Sofitel and the Front Office Leadership team.
• Block all special requests and long stay guests 7 days out based on standards set by the Front Office Leadership team.
• Ensure all traces and communication tools are in guest reservations to ensure seamless service when guest is on property.
• Ensure close communication with the Housekeeping Department about specials and requests being delivered to rooms which are blocked.
• Review through all group resumes to ensure all areas of Front Desk, Guest Relation, Sofitel Service, Sofitel Club, Concierge and bell desk are communicated and understood. All information is placed in Opera and communicated to the Assistant Front Office Manager for scheduling.
• Maintain a balanced inventory in all room categories 30 days out. Review again at 10 days, 5 days, and day prior.
• Communicate any potential challenges to Front Desk Manager/Assistant Front Office Manager.
• Comply at all times with Sofitel standards and regulations to encourage safe and efficient hotel operations.
• Review Room queue and work with Housekeeping to expedite turnover.
• Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
• Manage the strict safekeeping of guests’ personal data and maintenance of privacy
• Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department
• Respond to queries positively.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Follow department policies, procedures and service standards, including all safety policies
• Maintain a report for Upgrade’s of the day
• Maintain a proper tracking for up sell for the front desk Staff
• Handling all Reception Queries for Telephone operator
• Attend group meeting

• PERSONAL ATTRIBUTES

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Fluency in English, secondary language preferred
• Must have the ability to handle a multitude of tasks and Guest requests
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
• Knowledge of Micros-Fidelio Property Management System an asset
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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  QUALIFICATIONS

• Degree from School for Tourism & Hotel Management

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  EXPERIENCE

• Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry