Revenue Manager

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Reporting to the Director of Revenue Management, the Revenue Manager is responsible for supporting the hotel Commercial Strategy team. The role supports the DRM in their efforts to improve and maintain data quality efforts in all areas of revenue management. The role also facilitates system maintenance tasks including but not limited to rate loading and inventory management, maintenance of rate parity across all selling channels and content management. They manage special projects related to Revenue Management and complete a training curriculum aimed at developing into a future Revenue Management leader within Accor.

Responsibilities

• Maintains accuracy of information and data and creates/enhances automation efforts in reporting tools.
• Assists in the preparation of competitive analysis and other supporting documents for presentation at various revenue meetings, or for required reporting within the hotel, or to corporate teams, and ownership.
• Accurately generates and updates all Revenue Management reports. Serves as primary link for reporting and analytical needs of the Revenue Management team, and ad-hoc reports for senior leadership.
• Assists in the monthly forecasting process, and creation of the annual budget and marketing plan documents, as well as long term projections.
• Assists in managing availability, rates and inventory in all channels, and communicates strategies and restrictions to operations teams.
• Responsible for maintaining rate parity across all channels, including collaborating with the sales team regarding follow up processes for repeat offenders.
• Assists with system maintenance including but not limited to, rate loading, restrictions management, monitoring forecasted demand, and running daily system checks. System expert within distribution, RM and reporting platforms.
• Aids in content management in electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Maintains close relationships with GRC (Global Reservations Center) to ensure the call center is up to date on the hotel’s information at all times.
• Manages relationship with Distribution System Support team, manages technical tickets and loading request follow ups.
• Supports special projects within RM and Distribution, focused on uncovering new revenue opportunities.
• Performs ad-hoc tasks, analysis, and reporting on a needed basis to senior leadership.

Compensation: $85,000 - $95,000 per annum

• Strong communication skills, both verbal and written
• Dynamic can-do attitude
• Strong analytical skills and attention to details
• Presents a professional and polished appearance
• Effectively deal with guests and other team members
• Previous reservation experience highly preferred
• Experience with Ideas RMS, Opera PMS/ORS, TARS, Passkey, Delphi, Opera Sales and Catering preferred
• Possessing the traits of being organized and multi-tasking
• Ability to complete work within given deadlines
• Maintain confidentiality of proprietary information and protect company assets
• Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
• Hospitality industry experience preferred

All your information will be kept confidential according to EEO guidelines.