REVENUE & RESERVATION MANAGER

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Revenue & Reservations Manager

As a Revenue & Reservations Manager, you will oversee the development and implementation of effective revenue management strategies to maximize room revenue and occupancy. You will monitor and analyze market trends, competitor performance, and economic indicators to adjust pricing and inventory strategies. Additionally, you will oversee the reservations process, ensuring accuracy and efficiency in booking procedures and systems. You will manage distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), and direct booking platforms. You will prepare and present regular revenue reports and forecasts to senior management and collaborate with sales, marketing, and operations teams to align revenue strategies with overall business goals.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Revenue Management Strategies: Develop and implement effective revenue management strategies to maximize room revenue and occupancy.
• Market Analysis: Monitor and analyze market trends, competitor performance, and economic indicators to adjust pricing and inventory strategies.
• Reservations Process: Oversee the reservations process, ensuring accuracy and efficiency in booking procedures and systems.
• Distribution Channels: Manage distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), and direct booking platforms.
• Revenue Reports: Prepare and present regular revenue reports and forecasts to senior management.
• Team Collaboration: Collaborate with sales, marketing, and operations teams to align revenue strategies with overall business goals.
• System Optimization: Ensure optimal use of revenue management systems and tools.
• Team Training: Train and mentor the reservations team to ensure high standards of service and efficiency.
• Stakeholder Relationships: Maintain strong relationships with key stakeholders, including travel agents, corporate clients, and third-party partners.
• Yield Management: Implement and oversee yield management and inventory control processes.

• Diploma in Tourism or Hospitality Management.
• Prior experience in Revenue Management is an asset.
• Minimum of 2 years of experience as a Sales Manager, 3 years of experience as a Front Office or Reservations Manager, or 2 years of experience in a related field.
• Excellent reading, writing, and oral proficiency in English.
• Proficient in MS Excel, Word, and PowerPoint.
• High degree of professionalism with strong human resources management and business acumen capabilities.

Your Team and Working Environment:

Join our vibrant team at Mercure Kuala Lumpur Glenmarie, where collaboration and innovation thrive. Our welcoming property reflects a culture of excellence and hospitality, making every day an exciting and rewarding experience.

Our Commitment to Diversity & Inclusion:

We are an inclusive company with a strong ambition to attract, recruit, and promote diverse talent. At Mercure Kuala Lumpur Glenmarie, we celebrate diversity and are committed to creating an inclusive environment for all employees.