Retail Supervisor & E-Commerce Support

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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Position Overview: As the Retail Supervisor at The Plaza, you will play a pivotal role in driving our commitment to exceptional customer service and operational excellence. You will oversee the sales team, maintain visual merchandising for the store, and ensure a seamless shopping experience for our guests across in-store and digital channels. Your expertise in retail operations and e-commerce will be crucial in enhancing an omni channel sales strategy.

Summary of Responsibilities: Reporting to the Retail Operations Manager your key responsibilities will include:

Tasks and Responsibilities:

• Onsite Retail Support: support to hourly staff during store hours including covering for breaks and being onsite until store close. Assisting with hotel guest and inter-department requests. Stock and inventory system support for back of house as needed during heavy shipping periods.  
• Inventory Management: Drive the monthly floor set model, ensuring timely and accurate organization of inventory for optimal customer service.
• Inventory Management: ensure proper inventory for fast selling product and implement an exit strategy for slow selling product.
• Team Leadership: Supervise and develop the sales staff, fostering a high-performance culture in store.
• E-Commerce Oversight: Audit the online store to ensure accurate product listings, pricing, and inventory levels, while updating the e-commerce website to enhance user experience.
• Shipping: oversee and execute shipment of online orders and delivery requests for in-store purchases
• Business Analysis: Monitor and analyze business trends, managing inventory flow and sell-through rates. Communicate actionable insights to the Retail Team.
• Buying Process Advisory: Provide insights into the buying process, utilizing historical data, reports, and customer feedback to influence inventory levels and sales strategies.
• Operational Efficiency: Make recommendations for improvements within the stores and e-commerce platform to achieve operational efficiencies.
• Customer Service Excellence: Ensure high standards of customer service are maintained both in-store and online, responding promptly to customer needs.
• Store maintenance: Ensuring the store is clean and presentable, following visual merchandising standards, and that store policies are adhered to.
• Sales reporting: Running reports on sales, profitability, and costs to meet quarterly sales goals and implement goals for the team

Skills and Competencies:

• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and decision-making capabilities.
• Proficient in time management, delegation, and multitasking.
• Computer and POS proficiency, experience with Shopify

Compensation: $32.00 per hour

Requirements:

• Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.
• Flexibility to work varied hours/days based on business needs.
• Effective verbal and written communication skills.
• Proficiency in hands-on management and maintenance of e-Commerce websites and portals
• Comprehensive understanding of retail dynamics, encompassing marketing strategies, product development, competitive analysis, consumer insights, industry trends, and usability principles
• Meticulous attention to detail

Qualifications:

• Proficiency in Microsoft Windows applications and/or Point of Sales systems required.
• University/College degree in a related discipline preferred.
• Revenue-driven mindset with a focus on results.
• Previous experience in the hotel industry is an asset.
• Professional presentation and demeanor.
• Strong interpersonal and problem-solving abilities.
• Highly responsible, reliable, and able to thrive in a fast-paced environment.
• Ability to maintain focus on guest needs, remaining calm and courteous at all times.
• On-site presence required, remote work not applicable
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Desired Qualifications:

• Shopify experience
• Photoshop, photography skills, and content editor skills an asset
• Visual Merchandising expertise
• Discern and advocate for effective practices concerning pricing strategies and sales goals
• Ability to work well in a team and motivate a sales team

All your information will be kept confidential according to EEO guidelines.