Restaurant Supervisor - Raffles

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Scope and Objectives   

This position is concerned with being responsible for serving food & beverage to the guest according to the service rules, policy, procedure & etiquette, in line with our motto. 

Key role and responsibilities 

• Ensure correct grooming standards are followed at all times  

• Exceed guest satisfaction by knowing preferences and update profiles  

• Maintain detailed knowledge of the restaurant menu & daily specials at all times  

• To be familiar with the beverage service including glasses used and appropriates garnishes  

• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis  

• Anticipate and service of guests' requirements at all times  

• Keep ahead of industry trends, create and implement new revolutionary standards   

• Following up daily financial targets of area/division  

• Use opening and closing checklist to ensure smooth opening and closing of the venue  

• Ensure service stations are constantly cleared and re-stocked during service  

• Serve and clear food and beverage items in an unobtrusive and professional manner  

• Present menus in a proactive manner  

• To feel empowered and accountable within the work place  

• Keep manager on duty updated of any guest feedback so they can update the Glitch Report  

• Maintains the HACCP & FIFO standards as required by the regional governing body  

• Follow Hotel Evacuation Policy in case of an Emergency  

• Attend all necessary briefings and training sessions as instructed by the Manager  

• Handle financial procedures according to guidelines set by the finance department  

• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs  

• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel  

• All issues and negative guest feedbacks needs to be properly reported on glitch system  

• Follow care program at all times, and report issues through the system to maintenance  

• Ensure all hotel property and facilities are maintained an in an optimal working order  

• Assist with collecting information for the monthly P&L review  

• Records and reports Glitch incidents with integrity and transparency  

• He/she is responsible in linking all facets of service, cuisine and entertainment  

• In charge of training, grooming.  

• All hotel standards to be exceeded at all times 

Personal Attributes 

• Motivator & Proactive  

• Team player                                                    

• Positive attitude and well-spoken  

• People person  

• Result driven  

• Open-minded  

• Display initiative  

• Organized   

• Commitment to professional values  

• Thinking out of the box