Resort Activities Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

We are seeking an energetic, enthusiastic, and creative leader to join our team. As the Resort Activities Manager, you will be responsible for creating exceptional experiences that reflect the spirit of Lake Louise. Reporting to the Director of Resort Activities, you will oversee Kids Camp, Group Programming, the Guide Program, Track Setting, and the Health Club, while collaborating closely with the Guest Relations Manager

What you will be doing:

• Health Club & Fitness Programs: Oversee operations, including equipment management and fitness offerings.
• Kids Camp & Youth Programming: Coordinate year-round programming and special events in collaboration with the Kids Camp Supervisor.
• Group Programming: Develop and communicate Group Programming offerings for sales to present to clients.
• Cross-Country Ski Program: Lead and manage the winter cross-country ski program, including track setting and resource coordination for 17 km of trails.
• Work closely with the Concierge team to promote and sell activities in Lake Louise and surrounding areas.
• Develop the Guide Program to expand offerings, track participation, and monitor financial performance.
• Build strong relationships with the Sales, Conference Services, and Public Relations teams to develop and promote resort activities.
• Create and manage operational budgets for Resort Activities and Health Club, assist with Guide Program revenue tracking, and optimize cost control.
• Set and monitor departmental goals and KPIs (e.g., GSI, EOS, GOP, H&S, EES) to ensure continued success.

• Recruit, train, and mentor departmental supervisors and staff, fostering a collaborative environment that empowers colleagues to exceed guest expectations and grow professionally.

• Ensure that Guest and Colleague concerns are resolved in a professional and timely manner.
• Oversee crisis management procedures, implement Business Continuity Plans (BCP), and ensure Health & Safety protocols are met.
• Recommend improvements and investments, staying informed about industry trends and innovations.
• Contribute to the development and execution of the hotel's five-year strategic plan.

• Ensure effective communication and coordination with other hotel departments, participating in meetings and committees as needed.
• Adhere to all environmental policies and programs as required.
• Departmental payroll administration.
• Other reasonable duties as assigned.

• Post-Secondary education in the form of diploma or degree preferred
• Operational knowledge of Excel, Word, PowerPoint, Silverware, Opera and Property manager
• Proven leadership ability to motivate, coach, and inspire a diverse team.
• Strong guest service orientation 
• Experience with recruitment, team management, and performance metric

Visa Requirements: Applicants must be legally authorized to work in Canada. 

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS