Reservations Manager

Reservations Manager

As a  Reservations Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the Revenue & Reservations function.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• The Reservation Manager is responsible for optimizing the hotel’s and RGI (Revenue Generation Index – measuring the hotel’s position as compared to the competition) sales revenue.
• Close interaction with the hotel’s senior management.
• Takes part in determining budget and strategy & is accountable for its implementation.
• He is responsible for pricing strategy and for optimizing inventory.
• Must provide a global perspective on Revenue Management to the whole hotel.
• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
• Managing staff and ensuring smooth day to day activities for reservation department
• Attend trainings as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Is aware of the daily activities and has product knowledge of all the hotel facilities
• Supports the budgetary process and the yearly strategy.
• Devises the yearly budget per segment, per day.
• Determines sales strategy.
• Determines yearly rate tables for all market segments.
• Develops and steers the hotel’s Revenue strategy.
• Prepares forecasts and chairs the Revenue meeting
• Determines and implements pricing strategies and circulates the recommendations
• Nurtures relations with internet partners
• Updates rates and restrictions throughout all distribution channels
• Collects, integrates and studies market and competition data on a daily basis
• Produces benchmarking, GDS performance and other reports.
• Maintains work systems and tools.
• Maintain the revenue reporting system and analyze reservation patterns.
• Staying up to date on any software or data management trends.
• Be totally familiar with hotel products, rates, and promotions at all times. Maintain up to date understanding of company products and rates and involvement in cross selling of these when required.
• Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes
• Provide ongoing market intelligence by monitoring business sources and segments.
• Penetrate and saturate prospective and existing customer organizations for effective multi department selling.
• Assist the Assistant Director of Revenue in pursuing new market segments to secure sales and prepare proposals for consideration.
• Positive communication of the hotel image to existing and potential customer at all times.
• Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
• Report on trends in the industry and local markets.
• Attends the hotel’s revenue meetings as scheduled.
• Be well groomed to the standards laid down. Insist on the same standard for your employees.
• To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
• Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of P&C.

Your experience and skills include:

• Minimum of 4-5 years’ experience in 5* hotel.
• Experience in the GCC and/or Middle East Region is a plus.
• Excellent communication skills, both written and verbal required.
• Be committed to exceeding guest expectations