- Vollzeit
- Festanstellung
- FAIRMONT
- Vertrieb und Marketing
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FAIRMONT FAIRMONT UDAIPUR, Udaipur, India
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REF44323D
Reservations Executive
Region
Luxury & Lifestyle
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Guest Communication:
- Respond promptly and professionally to guest inquiries via phone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
- Assist guests in making reservations, modifying existing bookings, and answering questions related to their stay.
Reservation Management:
- Utilize the hotel's reservation system to input and update guest information, room preferences, and special requests.
- Monitor room availability and manage inventory to maximize occupancy and revenue potential.
- Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth check-in and check-out processes for guests.
Sales and Upselling:
- Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
- Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
Administrative Tasks:
- Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
- Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
- Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.
Customer Service Excellence:
- Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations and building rapport to foster loyalty.
- Handle guest complaints and concerns effectively, escalating issues to management when necessary to ensure resolution and guest satisfaction.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Previous experience in reservations, front office, or customer service roles in the hospitality industry preferred.
- Excellent communication skills, both verbal and written, with fluency in English. Additional language proficiency is a plus.
- Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced environment.
- Proficiency in computer systems and reservation software, with the ability to learn and adapt to new technology quickly.
- Positive attitude, team-oriented mindset, and willingness to go above and beyond to meet guest needs.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
Diversity & Inclusion bedeutet für Accor, alle Menschen willkommen zu heißen und ihre Unterschiede zu respektieren. Wir stellen ei der Ausweitung von Beschäftigungs- und Entwicklungsmöglichkeiten ausschließlich Qualitäten und Fähigkeiten den Vordergrund. Unser Ziel ist es, eine sinnvolle Beschäftigung, eine herzliche und einladende Kultur und hervorragende Arbeitsbedingungen zu bieten und die Entwicklung aller Menschen, einschließlich der Menschen mit Behinderungen, zu fördern.
Zögere nicht, uns bei deiner Bewerbung deine besonderen Bedürfnisse mitzuteilen, damit wir diese berücksichtigen können.
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