Reservations Agent

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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1. • Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
   • Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Hotel. (LQA audit)
   • Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
   • Accurately recording all required reservation information in the Central Reservations System (RASAWEB) and/or the Property Management System (Property Manager)     
   • Reviewing and update reservations interfacing between the CRS and PMS
   • Ensuring reservation confirmations are issued promptly and accurately
   • Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues
2. • To provide support to our colleagues at The ACCOR Global Reservations Centre
   • To monitor and track special promotions and communicate information to various operational departmentTo ensure all reports and confirmation letters are filed on a daily basis
   • To support other employees of the department in the daily activities of the department;
   • Attend weekly Reservations department meetings, daily meetings and trainings;
   •  To immediately inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;
   • To comply with the requirements for appearance (grooming) provided by the rules;
   • Understand and adhere to all departmental guidelines and policies;
   •  To report any technical problems and necessary needs in the work process immediately to the direct manager;
   • To perform other tasks determined by the direct manager;
   •  To assist the work of other employees of the department;
   • Prepare and submit all reports directly to the manager during the period of duty;

• Higher education
• Experience in the relevant position (preferred)
• Computer literate in Microsoft Window applications and relevant computer applications required 
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must posses Professional telephone étiquette and have an excellent command of the English, Azerbaijani, Russian languages
• Strong team player who can work independently in a fast paced environment